Branch Coordinator - Telework

Bringing Care To Life

At Accendra Health, we understand that healthcare is complex, and we're here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.

With more than 6,000 teammates across a nationwide network of over 250 service locations across our Apria and Byram Healthcare brands, we have the reach and expertise to make home-based care work better for everyone.

If you're interested in meaningful work with impact, explore our career opportunities from remote-friendly to hybrid and in-person roles and join us in our purpose of Bringing Care To Life.

Job Summary

The purpose of this position is to offer support to the daily operations of the Branch Office and Branch Manager(s). This role is eligible for telecommuting.

Essential Duties And Responsibilities

• Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines.
• Answers phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer's questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and escalate queries and concerns when necessary.
• Perform several processing duties for the Branch as necessary including, but not limited to creating and working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes and performing data entry document triage.
• Perform post-delivery work order confirmation and data entry.
• Perform initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders.
• May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed.
• Handle requests for audit/documentation purposes. May assist with document retrieval for billing purposes
• Support overnight oximetry program.
• Collect credit card/billing information as needed.
• Assist with patient scheduling for delivery and pick up of equipment.
• Carry out filing, and faxing records on a routine basis.
• In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments.
• May perform outbound customer satisfaction calls to patients and referrals.
• Order inventory or office supplies.
• Performs other duties as required.

Supervisory Responsibilities

• N/A

Minimum Required Qualifications

• Meets company minimum standard of Background Check
• High school diploma or GED is required.
• At least two years related experience in an office environment is preferred.

Skills, Knowledge And Abilities

• Good organizational skills.
• Strong customer relations/problem solving.
• Strong phone skills.
• Strong interpersonal and teamwork skills.
• Ability to multi-task effectively.
• Ability to communicate effectively via phone using technology software electronically.
• If participating in coordination, delivery, function testing or downloads of respiratory equipment, all applicable competency testing must be completed prior to conducting those activities.

Computer Skills

• Microsoft Office programs.
• Basic printing/faxing/scanning.

Language Skills

• English (reading, writing, verbal).

Mathematical Skills

• Basic Math Skills

Preferred Qualifications

• Knowledge of DOT/FDA Regulations.
• Bilingual (reading, writing, verbal).
• Previous interaction with the Public in a service management industry.

Physical Demands

While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable). Possible lifting of equipment up to 50 lbs.

Work Environment

Work is performed remotely

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are through all of life's stages. We've got you and your family covered with benefits that support your health, finances, and overall wellness.

Our benefits program includes:

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.