Plumbing Service Technician

Typical Duties Maintain a high level of understanding of equipment capabilities and operations. Able to troubleshoot and correctly diagnose electrical, control and mechanical failures and problems. Understand and stay current on industry trends and changes. Demonstrate an ability to coordinate the overall resolution of multiple customer problems. Maintain personal discipline and composure in the performance of multiple customer services. Keep supervisor fully informed of work situations, which will impede your fulfillment of customer commitments. Ability to accurately report problem situations. Understand critical value of clients to Pacific Rim Mechanical and associates. Maintain same day/return call service group policy. Accept responsibility for correction of customer problems brought to your attention. Maintain positive communications with all Pacific Rim Mechanical customers and potential customers to facilitate growth and opportunity. Ability to stay organized for scheduling requirements. Focus on assignment completion to ensure customer satisfaction and timely invoicing. Ability to assist dispatcher with prioritizing. Maintain professional quality information files for reference with supervisor on payroll, billing, projects, etc. Communicate all project opportunities to service manager and projects sales representative. Communicate and reschedule all incomplete work with PRM dispatcher. Communicate situational information appropriate customer contact. Skills, Knowledge, Qualifications, & Experience Must have at least 2 years of relevant Plumbing field experience. Must have a valid driver’s license. Must have and provide a clean DMV report covering the past 3 years. Must understand and comply with all safety and OSHA requirements. Authorized to work in the United States. Must be capable of effectively speaking and writing in the English language. Knowledge of plumbing codes. Capable of working alone or on a team. Communicate effectively with customers regarding technical issues. Plumbing Trade school or college courses a plus. Must understand the fundamentals of plumbing sewer systems, water heaters, sump pumps, recirc pumps, thermal expansion tanks, backflow prevention, soldering, hydro-jetter and drain machine operation, etc. Must understand electrical troubleshooting. Salary Range Hourly $25-50/hr. Based on Experience (FMLA Non-Exempt) Benefits Full Benefits Matching 401(k) Paid Time Off Paid Holidays Equal Opportunity Employer #J-18808-Ljbffr Pacific Rim Mechanical