Worker's Compensation Coordinator I

Worker's Compensation Coordinator

The Worker's Compensation Coordinator is responsible for providing clerical support for all Worker's Compensation Administrators, Supervisors, Managers, and Director in managing risk issues for the Corporation.

Responsibilities

• Electronically process daily mail to ensure it is forwarded to the appropriate administrator or supervisor.
• Contact and provide customer service for injured workers within 24 hours of an injury during the normal work week.
• Electronically file various state workers' compensation forms.
• Issue drafts and mileage verifications to support the investigation and proper handling of claims.
• Provide clerical support to the Manager and Director of the department.
• Manage telephone calls from claimants, providers, and company personnel.
• Collaborate with Resolution Administrators, Supervisors, Managers, and Director to streamline department processes.
• Process recovery drafts.
• Index claims documents as assigned.
• Process Alternate Work Program paperwork.
• Other duties and projects as assigned.

Requirements

Education:

• Bachelor's Degree or equivalent experience, preferred

Experience:

• No prior experience necessary

Computer Skills:

• Proficient in Microsoft Office Suite.

Competencies:

• Accuracy and Attention to Detail
• Claims Advocacy
• Communication
• Decision Making and Critical Thinking
• Knowledge of Claims
• Managing Multiple Priorities
• Negotiation and Settlement
• Workers' Compensation Claim Investigation

Other Details

Work Hours:

• Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is an hourly position paid biweekly.

About Us

ArcBest (Nasdaq: ARCB) is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. Founded in 1923 and now with 14,000 employees across 250 campuses and service centers, the company is a logistics powerhouse, using its technology, expertise and scale to connect shippers with the solutions they need from ground, air and ocean transportation to fully managed supply chains. ArcBest has a long history of innovation that is enriched by deep customer relationships. With a commitment to helping customers navigate supply chain challenges now and in the future, the company continues to invest in purpose-built technology such as ArcBest View, its digital logistics platform that brings quoting, booking, shipment visibility and reporting into one connected experience.