Case Manager

Critical Time Intervention Peer Case Manager (Ontario County) Job Locations: US-NY-Canandaigua Category: Case/Care Management | Position Type: Full-Time | Work Arrangement: Onsite | ID: 2026-7115 Overview To support the Mission of Helio Health, Inc., the CTI Peer Case Manager will provide comprehensive care management and coordination of services to Critical Time Intervention (CTI) program enrollees. The CTI model is a time‑limited form of case management that focuses on helping people with severe mental illness (SMI) and a history of homelessness during a "critical time" transitional period in their lives. CTI is designed specifically to enhance the continuity of care during transition from hospital to community care. CTI Peer Case Manager acts as a care manager with lived experience, but in addition to Care Management tasks, they resolve medical and rehabilitative needs, when within scope of practice, that impact the individual's ability to meet recovery goals. Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. The Peer Case Manager will work on a Full-Time basis and using a hybrid work model and will cover services in the following counties: Ontario, Seneca, Yates, Steuben, Schuyler, Tompkins and Chemung counties. The schedule is Monday-Friday, 8:00am-4:30pm , with one late shift per week (12pm-8:30pm), and some evening on call responsibilities. Pay Rate: $23.00-$24.52 per hour. In addition to Helio Health's comprehensive benefits package, Full-Time hires for this position are eligible for a Sign-On Incentive between $1,500- $3,000 depending on licensure! Responsibilities Carry a primary caseload providing CTI services. Develop person-centered care plan. Share knowledge of and provide linkage to resources. Engage individuals in skill building. Offer crisis management. Collaborate with other community providers. Assist individuals in navigating complex systems. Work with service recipients' informal supports. Other duties as assigned by supervisor. Qualifications High school diploma or equivalency. NY State Certified Peer Specialist Certification highly desired. 6 months of Health or Human Service experience with severe mental illness and substance use preferred. Case Management experience is highly desired. An individual does not need to be in recovery themself but must be able to confer empathy through lived experiences such as family and/or close friends (each peer specialist self-defines his or her "peer-ness"). Must have a valid NYS driver's license. Employee Benefits Health insurance including dental and vision for employees and families. Paid Vacation and Sick leave - No Waiting Period for accruals. Paid holidays, including a floating birthday holiday. 401(k) plan with up to 5% company match. Company paid short‑term disability insurance. Company sponsored life insurance. Employee Assistance Program (EAP). Helio Health provides equal opportunity to all employees and applicants for employment, without regard to race, creed, color, sex (including pregnancy, gender identity and sexual orientation), parental status, religion, national origin, citizenship, status as a victim of domestic violence, age, military or veteran status, handicap or disability, family medical history or predisposing genetic characteristics or carrier status, marital status, family status, political affiliation, felony conviction record, status as a victim of a crime, or status as an employee who has complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit, or any other categories, status or activity protected by federal, state or local law. Salary and hourly compensation ranges are provided in accordance with NYS law and are based on Helio Health's good faith belief of what is accurate at the time of posting. Salary and hourly compensation offers are based on candidate's education level and experience relevant to the position and also take into account information provided by the hiring manager and program. IND123A #J-18808-Ljbffr