Director, Quality Assurance

Position Summary The Director, Quality Assurance leads the development and execution of comprehensive quality assurance programs to ensure consistent product excellence. The director oversees quality processes, improvements, and product performance management while collaborating with stakeholders to implement effective strategies. Managing a team of QA Managers, the director drives continuous improvement initiatives and fosters a culture of integrity and accountability. About the team The Technical & Quality Assurance team upholds product quality and technical standards within Walmart Brand General Merchandise. Collaborating closely with Design, Product Development, Sourcing, Merchants, and suppliers, the team ensures products consistently meet customer expectations and company requirements. What you'll do Lead and oversee quality assurance programs, ensuring alignment with industry best practices and continuous improvement initiatives. Monitor and evaluate quality control processes, conduct performance assessments, and provide actionable feedback to enhance customer quality experience. Develop and implement strategies to assess and improve product quality, including training and performance evaluation. Manage quality assurance budgets, forecasting, and resource allocation to support operational goals. Collaborate with stakeholders to identify behavioral gaps, develop action plans, and promote a culture of accountability and integrity. Drive talent development through coaching, mentoring, and succession planning to build a skilled workforce. What you'll bring Proven leadership experience in quality assurance and quality management within complex operational environments. Expertise in developing, implementing, and evaluating quality assurance programs and continuous quality improvement initiatives. Strong knowledge of quality policies, Six Sigma methodologies, and corrective and preventive action (CAPA) processes. Ability to analyze data to identify behavioral gaps, training needs, and improvement opportunities. Experience managing budgets and resource planning for quality control functions. Skilled in collaborating with stakeholders to drive process enhancements and supplier quality management. Commitment to fostering a culture of integrity, accountability, and continuous learning. Benefits you’ll enjoy Walmart offers competitive pay, performance-based bonus awards, and a comprehensive benefits package that includes medical, vision, and dental coverage, a 401(k) plan, stock purchase opportunities, paid time off, family care leave, short- and long-term disability, and education benefits through Live Better U. The company also provides wellness programs, mental health resources, and a range of other employee perks. Minimum Qualifications Bachelor’s degree in Business, Communications, Education, Engineering, or a related field and 5 years of experience in training, quality, product development, or a related area; or 7 years of experience in training, quality, product development, or a related area. Preferred Qualifications Assessing training programs and customer service levels in a production, sales, or customer service environment. Large‑scale testing experience. Masters: Business, Communication, Computer Engineering, Education. International Standards Organization – Certificate. Six Sigma – Certification. Primary Location 1700 Se 5th St, Bentonville, AR 72716, United States of America Drug‑free Workplace Policy Walmart is committed to maintaining a drug‑free workplace and has a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and helps create a safe and productive work environment. #J-18808-Ljbffr Walmart