Customer Service Representative

Customer Service Representative II

Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

Job Duties:

• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May support specific customer(s).
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• Performs other duties as assigned.
• Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.

Education & Experience:

Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

Knowledge, Skills, Abilities:

Excellent communication skills including written, verbal, and listening. Ability to multi-task and time management skills required. Strong computer skills. Strong negotiation skills. Basic product knowledge. Reliability, organization, and attention to detail required.

Company Information:

Motion offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

This position offers a starting hourly rate of $20.00 an hour. Many of our hourly positions have pay progression with set starting rates and you reach the top end of this range within 12 months of hire. For other positions, the starting rate will be determined based on individual skills, experience, and qualifications. We value the unique contributions of each team member and encourage candidates to discuss their backgrounds during the interview process.

Benefits:

Health Insurance: Comprehensive medical, dental, and vision plans.

Retirement Plan: 401(k) with company match.

Paid Time Off: Vacation, personal days, holidays, sick days, and paternal leave

Additional Perks: Employee stock purchase plan, tuition reimbursement, professional development opportunities, and wellness programs.