Data center Technician

Data Center Optical Engineer

We are seeking a highly motivated and skilled Data Center Optical Engineer to join our team. The ideal candidate will have experience in racking, cabling, and stacking equipment, decommissioning, break-fix, remote hands services, hardware replacement, and network transport optical troubleshooting. The Optical Engineer will ensure the seamless operation of our data center facilities, providing top-notch customer service and technical support.

Key Responsibilities

• Break-Fix: Must be able to work outside of normal business hours (i.e., shift work), to include nights and weekends, when needed.
• Remote Hands: In-depth knowledge of data center equipment installation and basic testing methods and procedures (MOPs). Knowledge of operating principles of data center, wireline and IP transport environments. Ability to interpret and perform tasks outlined in MOPs, vendor documentation, technical specifications, network practices, engineering letters and job aids. Knowledge of telephony networks, optical and IP networks. Ability to identify all colors associated with telecommunications cable and equipment indicator lights. Interpret and follow detailed method of procedures (MOPs) and engineering documents / diagrams.
• Cabling: Ability to work in overhead rack or grid for extended periods of time pulling long lengths of heavy cables. Handling, installation, and troubleshooting of Ethernet and fiber cables and connectors, including but not limited to CAT 5, CAT 6, structured cable, fan-outs, single mode, multi-mode, RJ45, and LC.
• Optical Testing and Troubleshooting: Complete all activities associated with physically placing equipment identified in project specification documents including but not limited to, routing, lacing, labeling, terminating and local / remote testing and turn up of ethernet, switchboard, fiber, and power cables. Utilize optical power meter, stabilized light source, VFL, OTDR, and test equipment to test 10/100G circuits using BERT, RFC2544, EtherSAM (Y.1564), and iPerf (1G-10G). Analyze and resolve network issues associated with equipment installations / removals. Perform and assist card level troubleshooting and replacement procedures with assistance from control centers and/or back-office engineers.
• Site Audits: Review project specifications to validate equipment placement, cable assignments and determine cable lengths then document results in proprietary databases. Provide timely and accurate feedback to audit / survey requests.
• Racking and Stacking: Install, organize, and maintain hardware equipment in data center racks following standard operating procedures. The ability to use hand tools and power tools. Ability to learn and retain physical and mechanical installation specifications. Understanding of basic mechanical terms and tools.
• Decommissioning: Safely remove and dispose of outdated or failed hardware following data destruction protocols.
• Hardware Replacement: Replace faulty hardware components, including transport routers, servers, switches, and other network & IT equipment.
• Power Management: Work with power feeds, including redundancy, automatic transfer switches (ATS), and manage hot/cold aisles effectively.
• Documentation: Read and interpret cut-sheets for physical network installation, ensuring accurate port connections and cable management.
• AC and DC Power Equipment: Maintain and troubleshoot AC and DC power equipment, ensuring reliable power distribution and connectivity.
• Provide oversight of 3rd parties' on-site activities

Qualifications

• Experience:
  • 3-5 years of experience working as a technician in data center operations or a similar environment, interacting directly with customers.
  • Team lead experience preferred
• Soft Skills:
  • Must be a self-starter with the ability to work independently without continuous supervision.
  • Must be a team player and have excellent interpersonal communication skills, especially with customers.
  • Excellent organizational and administrative skills.
  • Effective written and oral communication skills in English language.
  • Ability to multi-task and maintain composure in stressful and demanding work environments.
  • Ability to think forward and learn and apply new concepts quickly.
  • Understand and follow all common and industry specific safety standards to protect personnel and assure network integrity / reliability.
  • Communicate as required with multiple departments to optimize project scheduling, resolve roadblocks, and coordinate material deliveries.
  • Use Hyperscale systems and applications to communicate with the customer as needed.
  • Adhere to Hyperscale standards to ensure work meets customer quality requirements.
• Other:
  • US Citizenship is required

Physical Requirements

• Ability to lift and move heavy equipment (up to 50 lbs).
• Comfortable working in confined spaces and at heights.
• Ability to work in varying environmental conditions.

Locations

• San Jose, CA area
• Los Angeles, CA
• North Dallas/Ft Worth area
• Reston, VA area
• Atlanta, GA
• Denver, CO
• Chicago, IL

Prerequisites Required Training/Certifications

Supplier is responsible for ensuring that Personnel have the necessary qualifications and certifications required to perform the Work described herein prior to beginning Work, including abiding by PPE requirements, CPR/First Aid, ergonomics, and any refresher training required to maintain such certifications, such as OSHA 10 and OSHA 30. Supplier is responsible for tracking and will pay for forty (40) hours of training required for the Work per 12-month period including training fees, all training time, and any travel expenses and compensable travel time required to attend training. Ericsson will be responsible for the time attending required weekly safety shorts and any additional training that is required for the Work and approved in advance by the Ericsson Resource Manager.