Collector

Collector Utah First Credit Union is seeking a full-time, 40-hour-a-week Collector at our Corporate Office in Downtown Salt Lake City. The central role of the Collector position is to support the Credit Union by planning, organizing, and performing collection activities associated with delinquent accounts, over-the-limit accounts, and returned checks. The schedule for the Collector is Monday-Friday 8:30 AM - 5:30 PM and some Saturdays. Collector wage starting at $21 / hour, depending on experience. We also offer excellent benefits including health insurance, 4 weeks of Paid Parental Leave for the birth of a child and 8 weeks of Paid Pregnancy-Related Medical Leave, 15 PTO days, 12 paid holidays, tuition reimbursement up to $2,500 each year, 401(k) plan. Primary Collector Responsibilities Receives delinquent or troubled accounts. The successful Collector bears responsibility to bring accounts current or in good standing by reaching out to the customer, finding a mutually beneficial resolution, and/or using legal recourse to recover any losses. Provides exceptional, professional telephone service, clearly articulating the Credit Union's position, and answering questions. Collector counsels customers about their financial needs and goals in relation to collection activity on delinquent and over-the-limit accounts and works on solutions to meet those needs. Educates customers on possibilities and options available to prevent decline of their credit or to rebuild and re-establish their credit with the Credit Union. Qualifications Previous collection experience with a full-service credit union or bank required. Knowledge and understanding of Credit Union loan services, policies and procedures. Attention to detail. High school diploma, 18-years and older. About Utah First Credit Union The Utah First story began in 1935, during the Great Depression. A group of German immigrants were having difficulty getting loans to bring their families to America. They banded together to form a grassroots credit union to serve all members of the community. Here, people found the positive answers and opportunities they needed to build their future. We've built our credit union around the idea of strengthening our community and creating excellent relationships. Disclosures Utah First is an Equal Opportunity / Affirmative Action Employer and does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service. We may contact references provided for employment reference checks. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. We use E-Verify.