Customer Service Representative

Job Description

Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Handle customer inquiries and complaints
• Handle follow up with customers
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​ Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Bilingual - Spanish
• Excellent written and verbal communication skills in both English and Spanish.

InNova Global Fund is a U.S.-based organization dedicated to expanding access to financial opportunity in underserved communities around the world. While we do not issue microloans directly, we play a vital behind-the-scenes role by providing the administrative infrastructure that enables impactful microlending through our contracted partners—particularly in Kenya and other emerging markets.

Company Description

InNova Global Fund is a U.S.-based organization dedicated to expanding access to financial opportunity in underserved communities around the world. While we do not issue microloans directly, we play a vital behind-the-scenes role by providing the administrative infrastructure that enables impactful microlending through our contracted partners—particularly in Kenya and other emerging markets.