Route Supervisor

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance.

This position is based in Gary, Indiana , supporting dedicated transportation operations. The operation is responsible for coordinating daily freight movements, managing driver activity, meeting customer requirements, and maintaining effective communication between customers, drivers, dispatch, and operational leadership. The team plays a critical role in ensuring safe, efficient, and on-time service execution.

Shift Available

3rd Shift: Monday - Friday | 9:00 PM - 7:00 AM

Key Responsibilities

• Coordinate daily routes and driver assignments to ensure on-time service and customer satisfaction
• Serve as the primary point of contact for drivers, customers, dispatch, and operations leadership
• Monitor freight movement and communicate shipment updates, delays, and service issues
• Support driver scheduling, attendance tracking, and staffing requirements
• Ensure drivers are operating safely and in compliance with company policies and DOT regulations
• Investigate and resolve transportation, service, and driver-related issues
• Provide coaching, training, and performance feedback to drivers
• Track operational KPIs related to service, safety, productivity, attendance, and equipment utilization
• Maintain accurate reports, operational documentation, and compliance records
• Support daily dispatch operations and troubleshoot transportation issues as they arise
• Collaborate with customer representatives to resolve concerns and support production requirements
• Promote a culture of safety, accountability, and customer service
• Support continuous improvement initiatives focused on operational efficiency and service performance

Qualifications

• Bachelor's degree preferred; Supply Chain, Logistics, Transportation, Business, or related field is a plus
• Previous experience in transportation, dispatch, logistics, warehousing, manufacturing, customer service, or operations environments preferred
• Prior leadership or supervisory experience preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, customer-driven environment
• Strong problem-solving and decision-making abilities
• Proficiency with Microsoft Excel and other Microsoft Office applications
• Ability to lead, coach, and hold employees accountable
• Working knowledge of transportation operations and DOT regulations preferred
• Strong attention to detail and ability to effectively troubleshoot operational issues
• Flexibility to support varying schedules and operational needs