Service Contract Associate

Service Contract Associate Zurich North America is hiring multiple Service Contract Associates to join our Vehicle Service Contract team. We are open to hiring talent for various virtual positions to work a shift between the hours of 7am – 8pm Central Standard Time. Responsibilities Field incoming calls from dealerships, service shops, and inspectors regarding low exposure, low complexity, mechanical breakdown claims. Investigate, evaluate, and conclude low exposure, low complexity mechanical breakdown claims by following established protocols. Determine causes of failures and review specific contract language to apply applicable coverage for loss. Determine applicable contractual coverage and the most appropriate replacement or repair solution. Work to reach a timely resolution by negotiating costs and labor hours associated. Proactively communicate information, respond to inquiries, and follow customer protocols to ensure customer service. Basic Qualifications High School Diploma or Equivalent and 2 or more years of experience in the automotive repair area, or Bachelor’s Degree and 1 or more years of experience in the automotive repair area, or Zurich approved Apprenticeship program including an Associate Degree and 1 or more years of experience in the automotive repair area, and Customer service experience. Experience with Microsoft Office. Preferred Qualifications Experience in auto industry areas such as service repair, auto technology, parts department, machinist, powersports technician, service management, or service advisor. Strong communication and negotiation skills. Ability to multi-task. Organization and time management skills. Experience with collaboration across work groups. ASE certification. Compensation & Benefits The hourly rate range for this position is $22.40–$30.87, with short‑term incentive bonus eligibility set at 5%. You may also be eligible for bonuses and merit increases. Our pay structure follows local laws to ensure fair compensation. We offer competitive pay and comprehensive benefits for employees and their families. EEO Statement Zurich North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy, or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code 1033. Location AM - Kansas Virtual Office AM - Arizona Virtual Office AM - Arkansas Virtual Office AM - Chicago AM - Colorado Virtual Office AM - Dallas AM - Idaho Virtual Office AM - Illinois Virtual Office AM - Indiana Virtual Office AM - Iowa Virtual Office AM - Kentucky Virtual Office AM - Michigan Virtual Office AM - Minnesota Virtual Office AM - Mississippi Virtual Office AM - Missouri Virtual Office AM - Montana Virtual Office AM - Nebraska Virtual Office AM - Nevada Virtual Office AM - New Mexico Virtual Office AM - North Dakota Virtual Office AM - Ohio Virtual Office AM - Oklahoma Virtual Office AM - Oregon Virtual Office AM - Pennsylvania Virtual Office AM - Portland AM - Rhode Island Virtual Office AM - San Antonio AM - South Carolina Virt. Office AM - South Dakota Virtual Office AM - Tennessee Virtual Office AM - Texas Virtual Office AM - Utah Virtual Office AM - Vermont Virtual Office AM - Virginia Virtual Office AM - Washington St Virt. Office AM - West Virginia Virt. Office AM - Wisconsin Virtual Office AM - Wyoming Virtual Office Other Details Remote Working: Yes Schedule: Full Time Employment Sponsorship Offered: No #J-18808-Ljbffr Zurich North America