Customer Service Representative

Pride Plumbing Heating And Cooling, a trusted provider of plumbing, heating, and cooling services in Grand Junction, Colorado, is seeking a dedicated Customer Service Representative to join our team. As the first point of contact for our valued customers, you will play a key role in ensuring a positive experience by addressing inquiries, scheduling appointments, and providing support in a fast-paced environment. Join a company that values professionalism, teamwork, and a commitment to excellent service, while enjoying competitive pay, flexible hours, and generous benefits.

Responsibilities

• Respond to customer inquiries via phone, email, and other communication channels in a courteous and professional manner
• Schedule service appointments and coordinate with technicians to ensure timely service delivery
• Provide accurate information about company services, policies, and procedures
• Resolve customer concerns and escalate issues as needed to ensure customer satisfaction
• Maintain detailed and accurate records of customer interactions
• Work collaboratively with team members to support overall company goals

Qualifications

• Strong verbal and written communication skills
• High level of patience and empathy when interacting with customers
• Ability to provide excellent customer service in a fast-paced environment
• Organizational skills and attention to detail
• Basic computer proficiency

Compensation

We offer competitive pay for this position.

Benefits

• Flexible hours to support work-life balance
• Generous benefits packages for eligible employees