Customer Experience Activation Lead

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.Customer Experience Activation Lead Lead the transformation of Bayer’s customer experience in direct service of our Commercial Ambition, shifting the business to a farmer‑centric, experience‑led growth model that delivers an unparalleled customer experience and drives acquisition, growth, and long‑term brand loyalty; In this role, you operate at the intersection of brand, sales, digital, data, and partnerships to define and scale differentiated experiences for farmers across Bayer’s portfolio; By championing a disciplined, insight‑driven approach to customer engagement, you help ensure Bayer remains a trusted, relevant partner to farmers while unlocking sustainable growth for the business.YOUR TASKS AND RESPONSIBILITIESThe primary responsibilities of this role are to:Activate the Commercial Ambition through customer experience, establishing a deliberate, farmer‑centric engagement model that drives sustainable growth and retention across Bayer’s portfolio;Lead the evolution toward an unparalleled customer experience by defining the target experience and integrating brand, sales, digital, data, and partner capabilities to deliver it at scale;Set and govern the “what” and the “how” of differentiated customer experiences by farmer segment, enabling seamless omnichannel engagement and consistent long‑term relationship building;Establish disciplined, enterprise‑wide execution of customer experience, ensuring consistency across teams, brands, and markets while strengthening trust and relevance with farmers;Leverage data, insights, segmentation, and customer analytics to shape differentiated experiences, guide interaction strategies, and inform decision‑making in support of Commercial Ambition outcomes;Increase efficiency and effectiveness across key farmer moments by aligning in‑person, digital, and partner‑enabled interactions to address farmer needs and pain points with greater precision;Manage and coordinate work across multiple marketing sub‑families, including product and brand marketing, P&L‑linked portfolio management, advertising, and promotional activities to support strategic objectives;Design, develop, and implement strategic marketing programs and pricing strategies across market sectors, utilizing print, broadcast, and digital media to effectively launch, position, and grow Bayer’s offerings.WHO YOU AREBayer seeks an incumbent who possesses the following:Required Qualifications:Bachelor's Degree;Proven business leadership experience in commercial, sales, marketing, or adjacent roles with direct accountability for growth outcomes;Demonstrated success leading marketing and commercial activation at scale, translating strategy into sustained business impact;Strong capability to lead complex transformation, managing multiple initiatives while maintaining strategic clarity and execution discipline;Solid understanding of P&L drivers and the ability to align customer experience and marketing investments to Commercial Ambition returns;Deep expertise in brand positioning, customer insight, and portfolio strategy, enabling differentiated experiences across segments and farmer types;Advanced strategic, analytical, and systems thinking skills, with the ability to connect insights to decisive action and measurable outcomes;Track record of creative problem solving, driving clarity and simplification in complex, cross‑functional environments;Evidence of translating strategic intent into measurable results through disciplined execution and performance management.Preferred Qualifications:10+ years of experience in marketing, sales, or go-to-market roles within agriculture or a similar B2B environment.Employees can expect to be paid a salary of approximately between $165,920.00- $248,880.00 .Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.. This salary (or salary range) is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors.This posting will end on 5/15/26.YOUR APPLICATIONBayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Health for all, Hunger for none, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer. To all recruitment agencies: Bayer does not accept unsolicited third party resumes. Bayer is an Equal Opportunity Employer/Disabled/Veterans Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below. Equal Opportunity Employer Statement: Notice for U.S. Visitors: All information on this site is subject to compliance with local rule and regulations as they may vary from time to time and across different geographies, including, without limitation, U.S. Executive Orders.Bayer is an E-Verify Employer.Location:United States : Missouri : Creve Coeur Division:Crop Science Reference Code:868515 Contact UsEmail:View email address on click.appcast.io