Junior Content Designer

About Bask Health

Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.

Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.

We're an entrepreneurial, product-focused engineering team that values ownership, technical excellence, and building software that solves real problems. Engineers work closely with product teams and company leadership, take features from idea to production, and have a direct role in shaping the platform.

Engineering at Bask is AI-first and builder-led. We use tools like Cursor and Claude Code throughout development while maintaining high standards for reliability, testing, and software quality.

About the Role

We're looking for a Junior Content Designer to help create clear, useful, and intuitive content across Bask Health's software platform.

Bask Health enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses. Our platform connects merchant tools, patient experiences, clinical workflows, pharmacy operations, and commerce capabilities.

As a Junior Content Designer, you'll help improve how people understand and interact with our products through thoughtful interface language, clear instructions, and consistent terminology.

This is an early-career content design role focused on UX writing, product content, information organization, and user-centered communication.

You'll work alongside experienced designers, product managers, engineers, and researchers to create content that makes complex software easier to navigate.

Your work may involve merchant onboarding, patient questionnaires, account settings, administrative dashboards, checkout experiences, and other product features.

You'll write and refine interface content such as button labels, form instructions, helper text, error messages, tooltips, empty states, and confirmation messages.

You'll learn how to approach content as part of the overall user experience rather than as text added after a design is complete.

You'll work with product designers to understand how language, layout, and interaction patterns influence user comprehension.

You'll also collaborate with engineers to understand how content appears in the product and how technical requirements may affect implementation.

A key part of this role will be developing your ability to write concise, accurate, and useful content for different audiences.

For example, merchants configuring their businesses may need clear explanations of software settings, while patients completing questionnaires may need straightforward instructions and reassurance about what happens next.

You'll help maintain consistent terminology across product experiences and contribute to reusable content guidelines.

You'll participate in content reviews, incorporate feedback, and refine your writing through multiple iterations.

You'll also have opportunities to learn from usability research, customer feedback, and product observations to understand where confusing language may be affecting the user experience.

Because Bask operates in healthcare-related environments, you'll learn to approach sensitive information, clinical terminology, and patient-facing content with appropriate care. Content involving medical or clinical meaning will require review by authorized stakeholders.

We're looking for someone with strong writing fundamentals, excellent attention to detail, curiosity about digital products, and a willingness to learn from experienced teammates.

What You'll Do

• Support content design initiatives across Bask Health's software platform.
• Write clear, concise interface copy for web-based product features.
• Create button labels, navigation text, and interface headings.
• Develop helper text and instructions for digital forms.
• Support content improvements for patient onboarding experiences.
• Assist with writing content for merchant onboarding and account setup.
• Help create understandable error messages and validation instructions.
• Write confirmation messages and next-step guidance.
• Develop tooltips and contextual help for product settings.
• Support content for administrative dashboards and configuration workflows.
• Review existing interfaces to identify confusing or inconsistent language.
• Collaborate with product designers to improve content clarity.
• Work with experienced content designers to understand writing standards.
• Participate in content reviews and incorporate feedback.
• Apply plain-language principles to assigned writing tasks.
• Help maintain consistent terminology across product experiences.
• Contribute to reusable UX writing patterns and content guidelines.
• Support accessibility and inclusive writing practices.
• Assist with content documentation and organization.
• Collaborate with product managers to understand feature requirements.
• Work with engineers to ensure interface copy is implemented accurately.
• Review implemented content for clarity, consistency, and accuracy.
• Learn how user research informs product content decisions.
• Help evaluate content based on usability feedback.
• Explore alternative wording to improve user comprehension.
• Support content quality assurance before product releases.
• Maintain organized content files and documentation.
• Take ownership of assigned writing tasks while seeking guidance when needed.

Requirements

• Early-career candidate with 0–2 years of relevant experience in content design, UX writing, product writing, technical writing, or a related field.
• Internship experience, freelance work, academic projects, or substantial independent projects may be considered.
• Portfolio or writing samples demonstrating clear, user-focused communication.
• Strong writing, editing, and proofreading skills.
• Ability to communicate complicated information in simple language.
• Understanding of basic UX writing or content design principles.
• Familiarity with user-centered design concepts.
• Ability to write concise interface instructions and messages.
• Strong attention to grammar, consistency, and terminology.
• Understanding of content hierarchy and information organization.
• Familiarity with digital products and web applications.
• Willingness to learn Figma or comparable product design tools.
• Basic understanding of accessibility and inclusive writing.
• Ability to work with established writing guidelines.
• Willingness to incorporate feedback and revise content.
• Ability to collaborate with designers, product managers, and engineers.
• Strong organizational and time-management skills.
• Ability to manage assigned tasks and meet deadlines.
• Curiosity about how people interact with software.
• Interest in solving communication and usability problems.
• Ability to explain writing decisions clearly.
• Comfortable asking questions and seeking clarification.
• Strong attention to detail and accuracy.
• Ability to work independently on clearly defined assignments.
• Motivation to develop professionally as a content designer.

Nice to Have

• Internship or professional experience in UX writing or content design.
• Experience writing content for web or mobile applications.
• Familiarity with Figma.
• Portfolio projects involving interface writing or content design.
• Experience writing for SaaS products.
• Familiarity with B2B software or administrative dashboards.
• Interest in healthcare technology or telehealth products.
• Experience writing for onboarding flows or multi-step forms.
• Familiarity with e-commerce or direct-to-consumer software.
• Understanding of plain-language writing principles.
• Experience developing content style guides.
• Familiarity with information architecture.
• Experience collaborating with UX or UI designers.
• Understanding of usability testing concepts.
• Familiarity with WCAG accessibility principles.
• Experience creating content for different user audiences.
• Basic understanding of localization and internationalization.
• Familiarity with content management or documentation tools.
• Experience using AI-assisted writing tools while reviewing outputs for accuracy.
• Participation in collaborative design, writing, or product development projects.