Patient Care Coordinator

Job Description

Job Description

About DrKumoDrKumo is a leader in secure, intelligent digital health solutions for Chronic Care. We are a digital health technology company recently awarded, alongside three other vendors, a $1.032 billion contract with the U.S. Department of Veterans Affairs for Remote Patient Monitoring Home Telehealth (RPM-HT).Our platform integrates real-time digital health technologies, AI/ML, and disease management protocols to empower patients and support healthcare providers. DrKumo holds URAC Full Accreditation in Telehealth Support Services and complies with military-grade security standards, including FIPS 140-3 and NIST requirements.Key ResponsibilitiesProvide Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) services to patients using multiple communication channels (phone, email, text) and digital health technologies.Provide patient support via health and lifestyle coaching, assistance navigating the healthcare system and as a liaison with their health care provider.Assist with patient enrollment, including account setup, device logistics, and scheduling initial setup calls.Provide technical support for our medical peripherals, troubleshooting, and ensuring proper functionality.Maintain accurate and up-to-date records of all customer interactions, technical issues, and resolutions.Identify and escalate priority issues per defined protocols to the appropriate stakeholders.Participate in projects (e.g., quality assurance, product feedback) to support company-wide goals.Perform other assigned tasks that contribute to the team's success and the company's overall growth.Qualifications and Core CompetenciesLocation / Work ArrangementOn-Site: 1360 S. Anaheim Blvd., Ste 100, Anaheim, CA 92805Required SkillsHighly organized with the ability to multitask and prioritize tasks effectively in a fast-paced environment.Strong verbal and written communication skills.Strong analytical and problem-solving skills.DesiredMedical Assistant, Licensed Vocational Nurse (LVN/LPN) or equivalent experienceProficient with computer applications (e.g. Microsoft Office Suite, electronic health records) and the ability to learn new software quickly.Bilingual: {English/Mandarin, English/Korean, English/Vietnamese, English/Spanish, English/French or other languages}.At DrKumo, we believe that great customer service makes a difference in healthcare. If you love helping people, problem-solving, and working in a team that values you, apply today!