Server

Server Position at The Cheesecake Factory

The Cheesecake Factory is coming soon to Concord Mills! Apply today - hiring begins soon!

Our servers are passionate professionals who excel in a fast paced, high volume environment and take genuine pride in delivering attentive, efficient, and thoughtful service. You'll guide guests through the menu, quickly refill beverages, and ensure food arrives promptly and perfectly. As a vital part of our front of house team, you'll wow our guests with outstanding service and hospitality. Whether guests are celebrating a special occasion or simply spending time with family and friends, our servers go the extra mile to make it memorable.

Why Join Our Team

Steady hours, flexible life

• High-volume restaurant with great earnings potential
• Flexible scheduling with full-time or part-time opportunities to fit your life
• Faster pay – access up to 50% of your earned wages the next day (exclusions apply)
• 50% off shift meals and 25% discount when dining with friends and family

Benefits that have your back

• Paid vacation and sick time
• Medical, dental, vision, and prescription coverage options
• Medical coverage starting as low as $12 per pay period
• Virtual care and no cost online mental health services

Grow with us

• World class training designed to support your personal and professional growth
• Career advancement opportunities – over half of our managers are promoted from within
• No cost GED or associate degree programs

Perks, recognition & community

• Perks and discounts including cell phone, gym, movie, and theme park savings
• Employee recognition and appreciation awards
• HELP fund (hardship and emergency lifeline program) for moments that matter
• Opportunities to give back through community and charity events
• Join an award-winning company, including:
• Fortune 100 best companies to work for® (since 2014)
• People® companies that care (since 2021)
• Great place to work® certified

What You'll Do

• Warmly greet guests, creating a welcoming guest experience
• Build rapport through casual conversation while providing attentive service
• Orchestrate dining experiences in alignment with our defined service standards
• Take and enter accurate orders using a POS system
• Actively listen during guest interactions to anticipate needs
• Share menu knowledge by making menu recommendations and answering questions about food allergies and ingredients
• Guide guests in beer and spirit selections while demonstrating strong wine knowledge
• Coordinate with the kitchen to ensure order accuracy and timely service
• Deliver food and drinks with speed and a sense of urgency
• Fill and refill beverages, clear tables, and manage multiple tables
• Process payments accurately, including cash handling and credit/debit transactions
• Follow instructions, procedures, and alcohol service guidelines
• Demonstrate ownership of sidework and closing tasks to maintain cleanliness and organization
• Work well under pressure with a positive, patient attitude

Your Background

• At least 12 months serving experience in a full-service restaurant
• Team player with strong communication and interpersonal skills
• Ability to multitask and stay organized in a high-volume environment
• Experience with payment processing and basic math skills
• Dedicated, dependable, punctual, and reliable with a strong work ethic
• Adaptable, problem-solving mindset with consistent attention to detail
• Passion for hospitality, guest satisfaction, and teamwork
• Ability to lift up to 35 pounds, stand for extended periods, continuously bend, reach and twist
• Must be at least 18 years old

The Cheesecake Factory incorporated is a leader in experiential dining. We are culinary-forward and relentlessly focused on hospitality. Delicious, memorable experiences created by passionate people—this defines who we are and where we are going.

We currently own and operate over 370 restaurants throughout the United States and Canada under brands including The Cheesecake Factory®, North Italia®, Flower Child® and a collection of other FRC brands. Internationally, 35 The Cheesecake Factory® restaurants operate under licensing agreements. Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers.

We are an E-Verify and equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.