Training Specialist

Training Specialist

Pay Range: $40.67hr - $44.67hr

The Training Specialist will design, create, and implement the training needs of the UMass President’s Office Administration & Finance function and customers of the Administrative and Finance Shared Services departments.

Requirement/Must Have:

• Bachelor’s degree or equivalent work experience.
• 3 – 5 years of professional experience in education, training, change management, business administration, communication, or other related fields.
• Strong facilitation, communication, and curriculum development skills.
• Strong knowledge of training development platforms, video training development, and asynchronous systems preferred.
• Knowledge of major LMS platforms, e-learning, and training tools (Camtasia, Articulate360, etc.) is desired.
• Strong knowledge of Title II Accessibility Requirements.
• Ability to utilize Microsoft Office Suite.

Responsibilities:

• Create and deliver new training needs while delivering existing training programs on UMass policies, financial, travel, budget, and procurement tools and procedures.
• Lead training efforts by providing input, documenting requirements, and supporting the design and delivery of various Admin & Finance department's training programs.
• Provide hands-on training for financial systems, such as ERP platforms, procurement tools, travel & expense, and budgeting software.
• Design and create instructional video and asynchronous training videos for LMS systems, in addition to quick tutorials for end users.
• Support new technology and process deployments by developing training collaterals, such as job aids, training guides, and training presentations.
• Encourage loops of continuous feedback and learning to ensure development programs evolve to meet changing business needs.
• Work closely with process subject matter experts (SMEs) to develop specialized training programs.
• Develop and implement measures to track and measure training and change effectiveness.

Nice to Have:

• Experience working in a shared services environment.
• PeopleSoft, Jaggaer, Oracle EPM, Camtasia, Articulate, Zoom, and Concur experience.