Senior Customer Service Specialist

Job Description

Job Description

Join PDS Tech Commercial as a Sr. Customer Service Specialist – Make a Difference in Hawai’i’s Energy Future in Honolulu, HI!

 
PDS Tech is looking for a Sr. Customer Service Specialist to join our dynamic call center team, supporting energy efficiency and water conservation programs in Hawai’i. If you are passionate about sustainability, have exceptional customer service skills, and thrive in a fast-paced environment, we want to hear from you!
As a key member of our team, you will play a critical role in driving customer satisfaction by providing support on energy efficiency and conservation programs. You'll help residential homes and businesses access rebates, share important program information, and maintain high-quality customer interactions. Join us in helping to shape the future of Hawai'i!

 
What You’ll Do
As a Sr. Customer Service Specialist , your day-to-day responsibilities will include:

• Provide customer support via phone and email for inquiries related to energy efficiency and water conservation programs.
• Assist customers in determining eligibility for incentives and rebates on goods and services related to sustainability initiatives.
• Process rebate applications through the work order management system and perform quality control reviews.
• Educate customers on energy efficiency best practices and conservation methods.
• Maintain relationships with internal and external clients, ensuring high levels of satisfaction and collaboration.
• Manage administrative tasks, including mail processing and handling shared email inboxes.
• Work with the program team to identify process improvements and opportunities for program enhancements.
• Create and compile reports summarizing program data and operations.

 
What You Bring to the Table
Required Qualifications:

• Bachelor’s degree or equivalent industry experience.
• At least two years of call center experience with external customer support.
• Strong communication skills with the ability to problem-solve and resolve issues over the phone.
• Proficiency in MS Office, especially Excel, Word, PowerPoint, and Outlook (2-3 years experience).
• Typing skills with a minimum of 40 words per minute.
• Organizational and multitasking abilities with a focus on prioritizing tasks effectively.
• Attention to detail to ensure accuracy in customer records and quality control processes.

We Value:

• Reliability and dependability with a keen eye for quality control and detail.
• Ability to work well in a team environment while providing top-notch customer service.
• Strong writing and communication skills .
• Familiarity with residential/commercial property maintenance and technical aptitude (a plus).
• Experience with Salesforce or other CRM tools (a plus).
• Background in Energy Efficiency programs (a plus).

 
Why Join Us?
Be part of a company that values innovation, sustainability, and growth:

• Competitive pay ranging from $33.99
• Career development and growth opportunities within a dynamic and rapidly growing organization.
• Work with a company recognized as a great place to work —voted “Best Place to Work in Hawai’i.”
• Make a difference by supporting Hawai’i’s energy efficiency and sustainability goals.

 
Ready to Make an Impact? Apply Today!
If you’re a customer-focused professional ready to contribute to Hawai’i’s future, apply now to become a Sr. Customer Service Specialist with our team. We are looking for local talent on the Island of Oahu, Hawai’i, so candidates must currently reside on the island .
Apply Now and help drive Hawai’i’s energy efficiency initiatives forward!

 

Pay Details: $33.99 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.