Tri County Veterinary Clinic-Client Services Representative

Tri County Veterinary Clinic-Client Services Representative

Sevierville TN

VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals.

Description

At Tri County Veterinary Clinic, we're passionate about animals and dedicated to providing compassionate, high-quality veterinary care. We treat every pet like family and are looking for a friendly, reliable, and detail-oriented Customer Service Representative (CSR) to be the first smiling face our clients see and the helpful voice they hear.

Job Overview: The Customer Service Representative is a key member of our team, responsible for creating a positive experience for both clients and their pets. You'll support our veterinary staff by managing appointments, handling phone inquiries, processing payments, and maintaining a clean, welcoming reception area.

Responsibilities:

• Greet clients and patients warmly upon arrival
• Answer phones, schedule appointments, and triage client concerns
• Manage check-in and check-out processes for appointments
• Accurately maintain client records and update information
• Process payments and handle billing inquiries
• Communicate clearly with clients about services, procedures, and follow-up care
• Maintain a clean and organized front desk and waiting area
• Assist with other administrative tasks as needed

Requirements

Qualifications:

• High school diploma or equivalent required
• Previous experience in customer service, receptionist, or veterinary/medical office setting preferred
• Friendly, calm, and compassionate demeanor especially during busy or emotional moments
• Strong communication and organizational skills
• Ability to multi-task and work efficiently in a fast-paced environment
• Strong computer skills and comfort learning several software systems

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.