Patient Care Coordinator

Patient Care CoordinatorPANTHERx is the nation's largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don't need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients.Join the PANTHERx team, and define your own RxARE future in healthcare!Location: Pittsburgh, PA (Hybrid – primarily work from home with required onsite time each month)Classification: Non-ExemptStatus: Full-TimePurposeThe Patient Care Coordinator serves as a primary point of contact for patients and caregivers throughout their specialty pharmacy journey. Through inbound and outbound phone interactions, this role helps coordinate prescription refills, supports medication adherence efforts, answers questions, and connects patients with the resources they need. Working closely with pharmacists, insurance specialists, prescriber offices, and other internal teams, the Patient Care Coordinator helps create a positive patient experience while ensuring accurate documentation and compliance with healthcare regulations.You can expect:A primarily phone-based role with a combination of inbound and outbound patient interactions.Frequent communication with patients managing complex, chronic, and rare health conditions.Daily collaboration with pharmacists, technicians, insurance specialists, and prescriber offices.Use of multiple software systems to document interactions and access patient information.A fast-paced environment where accuracy, empathy, confidentiality and attention to detail are essential.Rotating schedules assigned by the supervisor between 8:00 a.m. and 9:00 p.m. Monday through Friday to support patient and business needs.ResponsibilitiesCommunicate with patients through both inbound and outbound calls to coordinate prescription shipments, answer questions, address concerns, and promote adherence.Serve as a liaison between patients, prescribers, pharmacists, manufacturer partners, and other internal teams.Communicate with order management technicians, pharmacists, nurses, fulfillment, and leadership to support compliance efforts and resolve concerns or questions identified during patient interactions.Track and document patient and caregiver interactions accurately and in accordance with regulatory and company requirements.Follow direction from pharmacists and leadership on specialty call compliance program activities.Complete additional projects and activities as assigned.Required QualificationsHigh school diploma or General Education Degree (GED) credential.1-3 years of customer service experience.Strong verbal and written communication skills with the ability to build rapport, actively listen, and communicate clearly with patients, caregivers, healthcare providers, and internal teams.Ability to balance empathy and professionalism while managing a consistent flow of patient interactions, documenting accurately, and navigating multiple systems simultaneously.Ability to handle confidential patient information with professionalism and follow applicable healthcare, regulatory, and company requirements.Comfortable using computers and technology as part of daily work responsibilities, with the ability to quickly learn new software, navigate multiple applications simultaneously, and adapt to evolving systems and processes.Preferred Qualifications1-3 years of experience in a call center.1-3 years of experience in a specialty pharmacy.Work Environment:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical Demands:While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job.Benefits:Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program! Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too!Equal Opportunity:PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.