Manager, Client Strategy

Join ShopMy – Powering the Future of Digital MarketingShopMy is transforming e-commerce by building the infrastructure for human-led curation at scale. We help brands run performance-driven creator programs while enabling top creators to monetize their influence and partner directly with the brands they love—driving discovery through trusted tastemakers and authentic recommendations.ShopMy recently became a unicorn, raising at a $1.5B valuation with backing from Bessemer Venture Partners, Avenir Growth Capital, and Bain Capital Ventures.At ShopMy, you're building the future of human-led commerce for the world's best brands, tastemakers, and shoppers. You move fast and see immediate impact in your work, alongside accomplished teammates who are driven by helping find the world's best things. If you’re excited to help shape the future of curated commerce at the intersection of technology, culture, and taste, we’d love to meet you.About the role…We’re hiring a Manager, Client Strategy to join our Success team and lead the strategic management of a portfolio of top-tier brands. In this highly client-facing role, you’ll serve as a trusted partner to marketing executives—many in the luxury fashion and beauty space—working to retain and grow their business through data-backed affiliate and creator strategies. You’ll also collaborate cross-functionally to deliver exceptional client experiences and help scale ShopMy’s brand success model.Your Impact to The Role:Serve as a strategic advisor and relationship owner for high-profile brand accountsPartner with Sales to align on goals and unlock upsell opportunitiesDeliver data-driven insights and strategic recommendations that lead to client growthProactively identify and solve day-to-day business challenges across your portfolioElevate conversations with brand stakeholders to maximize value and investment in ShopMyEscalate meaningful product feedback to influence product developmentRepresent the voice of the client internally and ensure an exceptional experience across touchpointsYou Are Energized By:Building lasting relationships with leading brands in fashion, beauty, and lifestyleActing as a key driver of business growth through data, creativity, and strategic thinkingWorking cross-functionally in a fast-paced environment where you can make an immediate impactLeading clients through affiliate and creator strategies that performTaking initiative and ownership in solving challenges and exceeding expectationsWhat We Are Looking For:5+ years in strategic, client-facing roles, such as account management or management consultingProven experience supporting high-profile or luxury brand clientsBachelor’s DegreeStrong track record of retention, upsell, and elite client serviceExcellent communication and problem-solving skillsStrategic thinker who can connect the dots and proactively drive valueComfortable with ambiguity and fast-paced environmentsBonus Points:SaaS Customer Success experienceExperience at a remote startupDeep understanding of affiliate marketing and the creator economyFamiliarity with SalesforceAbility to execute under tight timelines and shifting prioritiesIn compliance with New York Pay Transparency Law, the salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations. New York Pay Range$110,000—$130,000 USDThe provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!ShopMy offers a bundle of benefits on top of being a great place to work. Our teammates are provided benefits such as:Medical & Dental Coverage at 70%Equity in ShopMyFlexible PTO14 weeks of parental leaveWellness & Social StipendTechnology StipendLearning & Development Stipend 401k program (3% automated contribution from ShopMy!)Wellhub MembershipCompany retreatsOpportunity to monetize your influence- all employees build out a ShopMy page!Birthday PTOBrand new NYC HQ office