Vehicle Product Specialist

Description

Do You Enjoy Helping People Get the Most Out of Their Vehicle?

At Cavender Auto Group, we believe an exceptional customer experience doesn't end when the vehicle is sold. It's about making sure our customers feel confident, informed, and cared for every step of the way.

Our values guide how we work:

Integrity: Always do the right thing.

Empowerment: Give our people the tools, training, trust, and opportunity to succeed.

Commitment: Take care of our customers, our community, and one another.

Innovation: Challenge ourselves to continuously improve and find better ways to serve.

Our mission is simple:

Delivering exceptional experiences to those we serve.

We are looking for aVehicle Product Specialist who enjoys working with people, learning new technology, and helping customers feel confident with their vehicles.

If you arefriendly, knowledgeable, patient, and comfortable explaining technology and vehicle features, you'll fit well with our team. You should enjoy answering questions, demonstrating features, and finding simple ways to help customers understand everything their vehicle has to offer.

We will provide the training, tools, products, and support you need to succeed.
Why Cavender?

Cavender is a family-owned and operated automotive group committed to developing our people and creating exceptional experiences for our customers.

What you can expect:

• A culture built around Integrity, Empowerment, Commitment, and Innovation
• Ongoing training and development
• Career growth and opportunities for promotion from within
• Paid vacation
• Birthday Day off
• Work/life balance
• Medical, Dental & Vision Insurance
• 401(k) with company match
• A team-focused environment
• Opportunities to support our community

What You'll Do

As a Vehicle Product Specialist, you will help customers understand, enjoy, and confidently use their vehicles while supporting a smooth and professional dealership experience.

Your work will include:

• Deliver new and Certified Pre-Owned vehicles while providing a professional, personalized delivery experience
• Demonstrate key vehicle features, technology, controls, and available services based on each customer's needs
• Set up and explain OnStar, My Rewards, connected services, and other applicable vehicle technology
• Use Zip Deal and other dealership tools to focus the delivery on the features and information most important to each customer
• Answer customer questions and provide additional product support after delivery
• Assist Service Department customers with questions about vehicle features, technology, and proper vehicle operation
• Create helpful instructional content with the Marketing team, including videos addressing common customer questions and vehicle features
• Stay current on vehicle technology, features, connected services, and product updates
• Safely move vehicles between sales areas, service areas, delivery locations, and other dealership locations as needed
• Support vehicle flow throughout the dealership to help maintain an organized and efficient operation
• Provide customer courtesy washes and ensure vehicles are clean and presentable
• Maintain the organization, security, and proper care of customer vehicles throughout the dealership
• Work closely with Sales, Service, and other dealership teams to create a seamless customer experience

What We Look For

We are looking for someone who:

• Naturally enjoys helping and connecting with people
• Is friendly, approachable, patient, and confident communicating with customers
• Enjoys learning new products, technology, and vehicle features
• Can explain complicated technology in a simple, easy-to-understand way
• Pays attention to details and follows through on the customer experience
• Is comfortable demonstrating products in front of individuals or groups
• Enjoys answering questions and finding solutions
• Adapts well to different customers and communication styles
• Is comfortable using technology and learning new systems
• Takes pride in keeping vehicles clean, organized, and properly cared for
• Works well with Sales, Service, Marketing, and other dealership teams
• Is dependable, punctual, and committed to providing an exceptional experience

Requirements

• Commitment to Cavender Auto Group's core values and mission
• Strong communication and customer service skills
• Comfortable learning and demonstrating automotive technology
• Ability to safely operate and move dealership vehicles
• Valid Texas driver's license and clean driving record
• Ability to successfully complete a background check and drug screen prior to employment
• Automotive, dealership, customer service, or product demonstration experience is a plus

Tell Us How You Work

At Cavender, we believe the best fit is about more than experience. It's also about how you naturally approach your work.

As part of our application process, we ask candidates to complete a short Culture Index survey to help us understand your natural work style and how you approach the job.

There are no right or wrong answers. Just answer honestly and choose what feels most like you. The survey takes only a few minutes to complete.

Ready to tell us how you work? Complete the Culture Index Survey - Cavender Buick GMC North
Build Your Career at Cavender

Our mission is simple:

Delivering exceptional experiences to those we serve.

That starts with people who genuinely enjoy helping others.

If you are someone who loves learning, enjoys people, communicates with confidence, and takes pride in helping customers feel comfortable and informed, we want to meet you.

Cavender Auto Group is an Equal Opportunity Employer.

We prohibit discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.

Job Type: Full-time | In Person