Sales Representative (Hospitality)

Summary : The Sales Representative is responsible for growing and developing sales and profit margins for MSI’s porcelain, natural stone, wall tile, countertop, hardscape, and mosaic product lines by specifying materials to commercial contractors, installation companies, builders, developers, and property management firms within an assigned geographic territory.

Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 1 Saturday(s) a month from 09:00 AM to 01:00 AM

Seniority Level: Associate

Employment Type: Full-time

Compensation: This salaried, exempt position pays from $70,000 to $72,000 per year. The estimated annual pay for new hires generally ranges from $70,000 to $150,000 or more, depending on experience, education level and commission structure.

To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:

• Build and maintain strong relationships with existing and prospective customers within designated territories, focusing on retailer and dealer networks to drive sales and promote flooring and countertop products.
• Provide product knowledge and training to store personnel, ensuring effective product presentation and negotiation with consumers.
• Understand the company’s products, market competition, and strategies to position products effectively.
• Manage displays, samples, and selling tools to ensure customer availability and visibility.
• Consult with dealers on retail pricing, advertising, promotions, and ROI, leveraging an understanding of retail business financials.
• Prepare quotes, discuss credit terms, and draft sales contracts for customer orders.
• Estimate delivery dates based on company delivery schedules and communicate them clearly to customers.
• Analyze sales reports to identify growth opportunities with current and potential customers.
• Utilize marketing tools such as catalogs, brochures, and vendor collateral to expand reach within the territory and promote company products.
• Research and analyze customer needs and market trends to inform sales strategies.
• Resolve customer claims and issues related to deliveries, returns, and credits in a timely manner.
• Represent the company at trade shows and industry events as required.
• Willing to travel up to 90%, with most travel being local and occasional overnight trips.
• Perform additional duties as required.

Additionally the candidate must meet the following Education and/or Experience requirements:

• Bachelor’s degree preferred
• Must possess a valid driver’s license
• Previous sales experience is a plus
• Industry experience is beneficial but not required
• Strong math skills for calculating discounts, interest, commissions, percentages, area, and volume.
• Self-motivated and results-driven, with the ability to work independently and in teams.
• Proficient in Microsoft Office; experience with CRM platforms preferred.
• Strong communication, presentation, problem-solving, and negotiation skills
• Bilingual in Spanish is a plus.

This role has the following physical demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.
• The employee must regularly lift, pull and move up to 25 pounds and occasionally up to 50 pounds. Specific vision abilities required by this job include close vision.
• This is a safety-sensitive position.

Benefits: MSI offers a comprehensive benefits package that includes:

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company-paid Short Term and Long Term disability
• Company-paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT tests

About MSI: Founded in 1975, MSI is a leading supplier of flooring tile , countertops , wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite , Quartz , Porcelain , Luxury Vinyl flooring , Slate , Marble , Travertine , Sandstone , Limestone , Quartzite , onyx , stacked stone and pavers imported from over 36 countries on six continents.

Over the years, MSI has been the recipient of many prestigious awards including:

• Top 5 fastest growing companies - OC Business Journal
• Supplier Diversity Award - Home Depot
• #1 Flooring Distributor multiple years in a row - Floor Covering Weekly
• Top Workplaces Award winner multiple times - Top Workplaces
• MSI Founder named the Entrepreneur of the Year - Ernst and Young

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.