Rehab Technician

Join the Reliable Medical team and be part of something meaningful. We’re committed to creating a workplace where employees feel happy, engaged, and empowered to grow alongside us. This is your opportunity to step into the medical industry and build a rewarding career. At Reliable Medical, we don’t just have employees—we have a team. Location: Charlotte, NC Job Id: 806 # of Openings: 1 Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members. We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family. The Rehab Technician is responsible for delivering, setting up, and maintaining durable medical equipment at various locations, ensuring optimal functionality and patient comfort. This role requires excellent customer service skills, effective communication with the service team, and proficiency in using hand‑held and Bluetooth application programmers for power wheelchairs. The technician will also participate in ongoing education programs to enhance their skills and knowledge. Essential Functions Efficiently deliver and set up new and loaned medical equipment at various locations. Perform necessary adjustments and repairs to equipment in the field to ensure optimal functionality and patient comfort. Maintain clear and effective communication with the service team to coordinate deliveries and address any issues that arise. Provide excellent customer service, ensuring comfort and satisfaction for people with disabilities. Be willing to learn to use hand‑held and Bluetooth application programmers for power wheelchairs. Upload and send documents to the appropriate personnel, demonstrating proficiency in computer use. Participate in annual education programs designed to support your growth and proficiency in the field. Perform warehouse duties including inventory counts, cleaning and organization as assigned. Assembly of new equipment. Perform other duties as assigned by management. Qualifications and Requirements High School Diploma or equivalent. DME/CRT experience highly preferred. Must possess a valid driver’s license. Clean driving record acceptable to our auto insurance carrier. Must be 21 years or older to drive a company vehicle. Excellent customer‑facing skills and comfort in working with people with disabilities. Technical Skills: Ability to efficiently deliver, set up, and repair medical equipment according to manufacturer specifications. Communication: Strong interpersonal communication skills to effectively coordinate with the service team and interact with customers. Problem Solving: Aptitude for troubleshooting and performing necessary adjustments and repairs in the field. Organizational Skills: Ability to maintain a neat, clean, and organized work area, and manage documentation efficiently. Adaptability: Willingness to learn and adapt to new tools and technologies, including hand‑held and Bluetooth application programmers. Professionalism: Adherence to company policies and procedures, with a focus on maintaining patient comfort and satisfaction. Teamwork: Ability to work collaboratively with the technicians and participate in ongoing education and training programs. Physical Requirements Ability to stand and walk for extended periods. Must be able to lift up to 80 pounds at times. Frequent bending, kneeling and crouching to repair and set up equipment. High level of manual dexterity to handle small parts and tools. Must be able to drive for extended periods and handle loading and unloading equipment from the vehicle. Good visual acuity to read instructions, manuals, and perform detailed repairs. Our Commitment to You Work‑Life Balance and Flexibility: Enjoy a guaranteed 40 hours per week, with no weekends required. Comprehensive Health Coverage: We provide excellent health, dental, and vision insurance coverage to prioritize the well‑being of yourself and your family. Generous Paid Time Off: Maintain a healthy work‑life balance with our generous PTO policy, including vacation days and paid holidays. Professional Development Opportunities: Grow your skills and advance your career with access to professional development opportunities including education programs, ongoing training, company sponsored workshops/events. Retirement Savings Plan: Prepare for your future with our 401(k) retirement savings plan, which includes company matching contributions. Wellness Programs: Participate in our wellness initiatives, such as wellness challenges and access to mental health resources, to support your overall well‑being. Inclusive and Diverse Workplace: Be part of an inclusive team where everyone's contributions are valued and respected. Volunteer Opportunities: Additional paid time off to volunteer and support community initiatives. This benefit is known as “VTO – Volunteer Time Off”. Employee Recognition Programs: Awards and celebrations for outstanding achievements. Service Awards: Recognition for long‑term employees with milestone rewards. Parental and Childbirth Leave: Receive support and time off for parental and childbirth leave to prioritize family needs during significant life events. At Reliable Medical, we prioritize your well-being and growth, providing benefits that make your career journey both rewarding and fulfilling. Join us and experience the difference! Reliable Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. #J-18808-Ljbffr