CREW MEMBER

Crew Member

We close at 8pm! There are no hot fryers, no ovens, no delivery. We just make uncooked pizzas to take home and bake.

Flexible hours, great environment and all of our hourly employees are paid tips. We have averaged over $3.00 per hour in tips in our company.

If you like working mornings and early afternoons, let us know, we could use some great food preppers to help get ready for the evening shift.

Coaching and Training: Tired of working for bosses? As the owner of Papa Murphy's I am dedicated to training up our management staff with the best service industry leadership training academy in Iowa.

We founded our own Leadership Academy for the purpose of helping leaders get unstuck and over the hump to find their way in the service industry.

You will receive professional one on one and group leadership development training as part of your employment with our company from an accomplished John Maxwell Certified Coach and Trainer with over 30 years of experience in the restaurant industry.

Within our 8 stores we have over 75+ years of leadership experience on our staff. Leadership doesn't happen by mistake! Leaders are not born, they are developed!

Our Purpose Statement: We exist to impact our people by inspiring personal growth.

Empowered team members create great customer experiences.

Our Core Values:

• Trust is the foundation to leadership.
• Modeling the right things shapes the right behavior.
• Equipping our people to achieve personal excellence.
• Putting our people first through encouragement and support.

Summary Description: The Crew Member is responsible for the following, but not limited to, duties and responsibilities while continually promoting a culture that embraces the company's core values of Quality, Service, Integrity, and Team Work.

Duties and Responsibilities:

• Exhibit readiness to perform role by wearing a clean and wrinkle-free uniform and showing up at the assigned time.
• Prioritize and complete tasks, which if not done could jeopardize the store's operation.
• Adhere to Papa Murphy's store "Performance Standards."
• Comply with all sanitation and safety standards.
• Greet all guests to create a welcoming environment.
• Handle phone and online orders for guest pick-up.
• Keep assigned area neat, clean and well stocked.
• Perform all tasks/duties assigned by immediate supervisor.

"Front of House":

• Work all counter stations or other assigned station.
• Assist guests in making menu selection, review specials, handle club cards, and participate in add-on sales.
• Wrap pizzas properly, repeat orders to guests, give verbal baking instructions to all guests, thank and invite the guests back.
• Present order to guest within the 3-minute door to door service time.
• Assist guests if necessary to carry pizzas out to their car or hold the door open.
• Follow proper cash, check, credit card and food stamp transactions; ring up order and follow proper cash handling techniques.
• Follow proper void/refund procedures. Process coupons and gift certificates with the assistance of immediate supervisor.

"Back of House":

• Learn to complete operating and safety knowledge of mixer, sheeter and dicer if needed. Make all products following the portion charts or job aids within the average time as described in the Papa Murphy's "Performance Standards".
• Store and rotate all products before and after prepping to ensure quality.
• Mix dough to recipe and dough balls to standard when/if necessary.
• Sheet, wrap, date, and store crusts to standard.
• Perform the duties of the runner (restock person) or dish person as directed by immediate supervisor.

Required Qualifications:

• Education: High school diploma or equivalent preferred but not required.
• Degrees, Licensure, and/or Certification: Food Handlers Card and/or Serve Safe Certified preferred but not required.
• Knowledge, Skills, and Abilities: Effectively read, speak, write and communicate. Build and maintain positive relationships with supervisors, co-workers and guests. Be a team player with a great attitude. Basic math skills required.

Other requirements:

• Regularly required to stand and walk; use hands to finger, handle, or feel; reach with hands and arms.
• Occasionally required to bend and stoop, kneel or crouch.
• Must be able to perform cleaning duties such as wiping tables and equipment, sweeping and mopping.
• Must be able to lift and/or move up to 30 pounds.
• Maintain punctual and regular attendance at work.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required in this position and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.