Answering Service Agent - Kansas City

At Emvia, we believe the future of customer care lies at the intersection of innovation and intention. That's why we're building a new kind of BPO—where advanced CX technology and human empathy work in harmony to deliver intelligent, high-touch support. Our purpose is rooted in people: the agents we empower, the clients we serve, and the customers whose experiences we shape every day. Passion drives everything we do, from designing smarter solutions to creating meaningful work opportunities globally. More than a service provider, we're a people-first, tech-enabled partner redefining exceptional customer care in a hybrid world. Effortless, empathetic, and efficient. Key Responsibilities: Answer a high volume of inbound calls in a friendly, professional, and timely manner. Listen actively to customers to understand their needs and offer appropriate solutions. Navigate internal systems to schedule service and update records accurately. Collaborate with internal teams to ensure customers receive timely service and support. Maintain a positive and empathetic attitude at all times—even during high-stress or high-volume periods. Follow approved scripts, procedures, and service standards. Participate in team meetings, coaching sessions, and training opportunities. Other duties as assigned. Skills & Qualifications: High school diploma or equivalent required. 1+ years previous experience in a customer service, call center, or dispatcher role is strongly preferred. Ability to handle high call volumes with calm, professionalism, and efficiency. Proficient in basic computer systems and customer relationship software Strong written and verbal communication skills. Reliable, punctual, and able to work flexible shifts, including evenings and weekends. Tech-savvy with computers, including emails, software, and different operating systems Ability to multitask, stay organized, and work well in a fast-paced environment Strong attention to detail and problem-solving abilities Our Values: Innovation: Continuously pioneering new approaches to business challenges Quality: Unwavering commitment to excellence in every interaction Integrity: Transparent, ethical operations in all we do Inclusivity: Embracing diverse perspectives and talents from around the world #J-18808-Ljbffr Emvia CX