New Jersey - Customer Service Representative

About the job Schedule: 10am-6pm Monday-Friday Pay: $17/hr SUMMARY: Answers telephone, interacts with customers, and records information on a computer for customer service by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answer customer calls to process prescription orders and handle inquiries about billing, order status, delivery, and other information Provides product information, product literature, and customer ordering status Call patients for their monthly refills or clarification on orders, e.g., address or birth date Receives and processes prescriptions via fax, mail and ERX Verifies and/or updates the accuracy of patient information, i.e., address, allergies, etc. Ensures security of Protected Health Information as per HIPAA requirements Processes payment: credit card; when appropriate Understand the different state’s regulations Create a refill request via fax or ERX May serve as a role model for the purposes of training new personnel Maintains a clean, orderly work environment The above duties are not exhaustive and may change at any time as directed by management. Qualified Candidates Will Have Must be willing to take and pass New Jersey Pharmacy certification within 90 days of employment High school diploma or general education degree (GED) At least one-year related experience and/or training, or equivalent combination of education and experience Strong communication skills, be organized, and detail oriented Intermediate computer skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals Enthusiastic, professional, and self-directed interest Benefits Competitive pay and a comprehensive benefits package (including 401k, health insurance coverage for you and your dependents, paid holidays, PTO, and Volunteer Paid Time Off). We’re proud to be an Equal Opportunity Employer and maintain a drug-free workplace. #J-18808-Ljbffr AnazaoHealth