Dental Front Desk / Insurance & Patient Coordinator

Job Description

Job Description

Dental Front Desk / Insurance & Patient Coordinator

Private Dental Practice – Lake Mary, FL
Monday–Thursday | 8:00 AM–4:00 PM
Pay: $20–$24 per hour, based on experience

We are a friendly, growing private dental practice Insurance & Patient Coordinator to join our team.

This is an important position within our practice. We are looking for someone who can provide an excellent patient experience while also taking ownership of scheduling, insurance verification, treatment coordination, collections, and front-office responsibilities.

Strong knowledge of dental insurance and previous dental front-office experience are highly preferred.

Schedule & Compensation

• Monday–Thursday
• 8:00 AM–4:00 PM
• $20–$24/hour based on dental experience and insurance knowledge
• No weekends

Benefits

• Consistent Monday–Thursday schedule
• Three-day weekends
• Paid holidays/PTO
• Dental benefits: [add your specific benefit]
• Additional benefits/incentives: [add as applicable]
• Small private-practice environment
• Opportunity to grow with the practice

Responsibilities

• Welcome patients and provide a warm, professional experience
• Answer phones professionally and confidently
• Schedule and confirm appointments
• Maintain productive doctor and hygiene schedules
• Verify dental insurance eligibility and obtain detailed benefit breakdowns
• Understand PPO insurance frequencies, limitations, deductibles, maximums, waiting periods, downgrades, and history requirements
• Verify coverage for preventive, periodontal, restorative, major, and orthodontic procedures when applicable
• Accurately document insurance benefits in the patient's chart
• Review EOBs and research insurance payments when patients have questions
• Explain estimated insurance benefits and patient portions clearly and confidently
• Present treatment plans and discuss financial arrangements with patients
• Collect copayments, deductibles, and outstanding balances
• Follow up on outstanding and denied insurance claims
• Follow up with patients who have unscheduled treatment
• Monitor patients who are due for hygiene and periodic exams
• Maintain accurate patient demographics and insurance information
• Communicate effectively with the doctor, hygienist, assistant, and other team members
• Provide excellent clinical-to-front-office patient handoffs
• Help identify opportunities to improve treatment acceptance and schedule productivity

Dental Insurance Knowledge

We are specifically looking for someone who understands that insurance verification is more than confirming that a policy is active .

The ideal candidate knows how to obtain and interpret a detailed benefit breakdown, identify limitations before treatment, review EOBs, investigate discrepancies, follow up on claims, and confidently explain estimated benefits and balances to patients.

Experience with Eaglesoft is a plus.

Who We're Looking For

You may be a great fit if you are:

• Friendly, warm, and professional
• Reliable and punctual
• Organized and detail-oriented
• Comfortable multitasking
• Confident discussing money and collecting balances
• Knowledgeable about PPO dental insurance
• Comfortable researching an EOB or insurance issue instead of immediately passing the question to someone else
• Proactive about filling openings and keeping the schedule productive
• Comfortable discussing recommended treatment and helping patients move forward with care
• A strong communicator and team player
• Someone who takes ownership and follows through
• Interested in helping a small private dental practice grow