Logistics Coordinator

Job Description

Job Description

The Logistics Coordinator will be responsible for managing the flow of devices throughout

our repair network. The primary focus of this role is ensuring incoming devices are routed

to the appropriate repair lab while balancing capabilities, capacity, and turnaround

times, while keeping the customer informed along the way.

Role and Responsibilities

• Determine which repair lab each incoming device should be routed to based on
• repair capabilities and current capacity.
• Monitor incoming and outgoing scopes and other serialized devices.
• Maintain visibility of repair volumes and capacity across each repair lab.
• Identify potential bottlenecks or capacity issues and adjust routing as needed.
• Track devices throughout the repair process to ensure they continue moving efficiently.
• Coordinate with repair labs, shipping/receiving, and internal teams regarding device status and routing needs.
• Monitor turnaround times and flag devices that may be delayed.
• Help ensure accurate tracking and accountability of serialized devices.
• Provide leadership with visibility into repair volume, capacity, backlogs, and other operational concerns.
• Communicate and distribute shipping documents and tracking information with customer
• Assist Customer Service team with loaners

Qualifications

• Ability to multitask in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Self-sufficient with a proactive approach to work.
• Experience with inventory management and parts ordering is a plus.
• Strong communication skills for dealing with customers and team members.
• Prior experience in a similar role is preferred.
• Ability to work independently with minimal supervision.
• Comfortable working with different software systems (transition to a new internal system coming soon).
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously.

Encore is a growing company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities across the United States, to ensure the highest level of safety for each patient, meeting the standards of OSHA, FDA, HSPA, AORN, AIMI, etc. We value our diversity of over 100 years total combined as a company. We believe that every device we repair contributes to better patient care, and we’re looking for driven individuals who share our commitment to excellence and innovation.

Company Description

Encore is a growing company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities across the United States, to ensure the highest level of safety for each patient, meeting the standards of OSHA, FDA, HSPA, AORN, AIMI, etc. We value our diversity of over 100 years total combined as a company. We believe that every device we repair contributes to better patient care, and we’re looking for driven individuals who share our commitment to excellence and innovation.