Personal Lines Customer Service Representative

Job Description

Job Title: Personal Lines Customer Service Representative

Location: Bartow, FL

Job Type: Full-Time


Job Description:
We are seeking a detail-oriented and customer-focused Personal Lines Customer Service Representative to support a growing insurance team in Bartow, FL. This role is responsible for servicing existing client accounts, handling policy changes, and delivering a high level of customer support across personal lines products.


This is a great opportunity for someone who enjoys working in a fast-paced environment, values organization, and takes pride in delivering excellent client service.


Key Responsibilities:

• Service and manage a book of personal lines accounts (home, auto, renters, etc.)
• Handle policy changes, endorsements, renewals, and cancellations
• Respond to client inquiries via phone, email, and in person
• Review coverage and assist clients with policy questions
• Process certificates, documentation, and policy updates accurately
• Work closely with producers and carriers to ensure client needs are met
• Maintain accurate and up-to-date client records in the agency management system

Required Qualifications:

• Active Florida 4-40 Customer Representative License
• Previous insurance or customer service experience preferred
• Strong communication and interpersonal skills
• High attention to detail and organizational ability
• Ability to manage multiple tasks in a fast-paced environment
• Proficiency with QQ Catalysis and Agency Zoom (Strongly preferred)
• Prior experience working in an independent agency environment

Compensation and Benefits:

• Salary range: $35,000 - $40,000
• Stable, full-time position
• Supportive team environment
• Opportunity for growth within the agency (Last CSR was promoted)

Additional Information:
This position is ideal for someone who enjoys helping clients, thrives in a service-focused role, and wants to build a long-term career in the insurance industry.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.