Retail Assistant Store Manager - Rockside

Base Pay $17.00 - $17.00 / Hour Employee Type FT Non-Exempt Manage Others Yes Contact information Name Rachael Coffey Email View email address on click.appcast.io Job Title: Assistant Store Manager Location: Rockside, Ohio Reports To: Store Manager Position Overview At Malley’s Chocolates, the Assistant Store Manager supports the Store Manager in delivering an exceptional store experience, maintaining operational excellence, and leading a high-performing team. This role is key to creating a welcoming, productive environment that reflects Malley’s values. The Assistant Store Manager leads by example, motivates team members, and ensures smooth day-to-day operations. Key Responsibilities Inspirational Leadership Lead with positivity and integrity, supporting the Store Manager in modeling professional behavior. Foster a collaborative and high-energy work environment. Recognize individual and team achievements to build morale. Encourage team members to take initiative and ownership of their roles. Communicate clearly with the team to keep everyone aligned on goals and expectations. Support a solution-focused culture by handling challenges constructively. Assist in mentoring and developing associates to support internal talent growth. Participate in community outreach or local initiatives that enhance the store’s connection to its neighborhood. Quality of Work Customer and Associate Interactions Deliver outstanding customer service and coach the team to do the same. Build loyalty through empathy, active listening, and professionalism in all interactions. Store Presentation Maintain high standards for cleanliness, organization, and visual appeal. Monitor store conditions and take initiative to make improvements. High Expectations for Team Performance Help set clear performance goals and follow up regularly on progress. Provide timely coaching and support to help team members succeed. Procedures, Methods, and Product Knowledge Demonstrate strong knowledge of Malley’s operations, policies, and product offerings. Train associates in procedures and product knowledge to ensure consistent customer experiences. Take an active role in preparing for future leadership opportunities through ongoing learning. Results-Driven Focus Assist in tracking store sales and key performance indicators. Support the Store Manager in identifying sales trends and opportunities for growth. Practice and promote suggestive selling techniques that increase average transaction value. Help the team focus on strategies that drive top-line growth and contribute to store profitability. Operational Excellence Inventory Management Maintain proper inventory levels and help implement FIFO practices to reduce waste. Support regular inventory checks and stock management routines. Banking and Accounting Assist with cash handling, register balancing, and deposit preparation with accuracy and accountability. Use store systems effectively and help train team members on technology tools. Help troubleshoot technical issues to ensure minimal disruption to operations. Autonomy and Initiative Actively take ownership of delegated responsibilities and daily store functions. Identify and resolve operational issues proactively. Encourage team responsibility and independence in their roles. Adaptability and Continuous Improvement Adapt quickly to changes in store procedures or company initiatives. Support and contribute to ongoing process improvements and team innovation. Promote a flexible, solutions-focused culture among the team. Qualifications 1–2 years of retail experience, with some supervisory or keyholder responsibility preferred. Strong leadership and communication skills. Customer-first mindset with a commitment to Malley’s high service standards. Ability to work independently and collaboratively in a fast-paced environment. Basic understanding of retail operations, merchandising, and inventory control. Competitive hourly wage Opportunities for promotion and career growth Health, dental, and vision benefits for full-time positions Employee discount on all Malley’s Chocolates Paid time off and holiday pay Summary As an Assistant Store Manager at Malley’s Chocolates in Rockside, Ohio, you will play a pivotal role in supporting the Store Manager to deliver an exceptional customer experience and lead a high-performing team. This position requires you to foster a collaborative and positive work environment, mentor associates, and ensure outstanding customer service. Key responsibilities include maintaining high standards for store presentation, coaching team performance, and demonstrating strong knowledge of Malley’s products and operations. You will also contribute to a results-driven focus by tracking sales, identifying growth opportunities, and promoting suggestive selling techniques to enhance profitability. Operational excellence is essential, encompassing accurate inventory management, precise cash handling, and effective utilization of store technology. You will be expected to take ownership of delegated responsibilities, proactively resolve operational issues, and adapt to procedural changes. Ideal candidates will possess 1-2 years of retail experience, with supervisory or keyholder responsibility preferred, along with strong leadership and communication skills, and a customer-first mindset. Malley’s offers competitive wages, opportunities for career advancement, health benefits for full-time positions, employee discounts, and paid time off. #J-18808-Ljbffr Kids for the Future