Service Dispatcher / Coordinator

Job Description

Job Description

Keep Our Technicians, Deliveries, and Customers Organized

Chemtek is a family-owned American manufacturer that has served the asphalt industry for 50 years. Our service team installs and maintains chemical-delivery and spray systems for asphalt producers and paving contractors.

We are looking for an organized, responsive Service Dispatcher / Coordinator to manage service requests, technician schedules, product deliveries, installation appointments, travel arrangements, and work-order documentation.

This is more than a traditional truck-dispatch position. You will be the central point of coordination between customers, technicians, the equipment shop, purchasing, shipping, and Chemtek management.

What You’ll Do

• Receive service requests by phone, email, and internal communication systems.
• Gather complete information about the customer, equipment, problem, location, and urgency.
• Prioritize service calls based on safety, customer impact, technician availability, location, and required parts.
• Schedule local technicians, traveling technicians, deliveries, preventive maintenance, and installations.
• Coordinate technician routes to reduce unnecessary travel and downtime.
• Confirm appointments and site availability with customers.
• Communicate schedule changes, delays, and technician arrival information.
• Prepare work orders and provide technicians with customer information, equipment history, parts requirements, and service instructions.
• Coordinate with the Shop Coordinator to ensure equipment and installation materials are ready.
• Coordinate with purchasing and inventory personnel when parts are required.
• Arrange approved lodging and travel details for overnight service assignments.
• Monitor open service calls and follow up with technicians throughout the day.
• Confirm that work orders, photographs, service notes, delivery records, and customer signatures are completed.
• Identify incomplete documentation and follow up promptly.
• Maintain service calendars, customer equipment records, technician availability, and preventive-maintenance schedules.
• Help track repeat service calls, outstanding repairs, parts usage, and customer follow-up requirements.
• Assist customers professionally and calmly, particularly when equipment is down or production is affected.

What We’re Looking For

• Experience in dispatching, logistics, service coordination, scheduling, transportation, customer service, or office administration.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and changing schedules.
• Professional telephone and email communication.
• Ability to remain calm when customers or technicians are under pressure.
• Good judgment when prioritizing service calls.
• Experience with CRM, ERP, dispatching, work-order, or scheduling software is preferred.
• Comfortable using email, spreadsheets, calendars, and business software.
• Ability to communicate effectively with customers, technicians, drivers, purchasing, and management.
• Knowledge of industrial equipment, trucking, construction, asphalt, manufacturing, or field service is helpful but not required.

Schedule

• Full-time, hourly position.
• Based at Chemtek’s Yanceyville facility.
• Primarily Monday through Friday.
• Some early or late communication may occasionally be required when technicians are traveling or completing customer installations.

Benefits

• Company-funded QSEHRA health reimbursement benefit for eligible employees and family members.
• 401(k) with company contribution.
• Paid vacation.
• Paid sick leave.
• Paid holidays.
• Eight additional paid days off during Chemtek’s Christmas holiday period.
• Training on Chemtek products, equipment, customers, and service procedures.
• Opportunity to grow with Chemtek’s expanding service organization.

The successful candidate will be someone who enjoys bringing order to a busy schedule, communicates clearly, follows through, and understands that good coordination is essential to good customer service.

This is your chance to join a company  where your work matters every single day . If you're a safe driver and a hands-on problem solver who takes pride in fixing things right the first time, we want to hear from you.

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Chemtek is an equal opportunity employer.