IT Support Specialist III

ABOUT THE COMPANY

A-CAP is a leading provider of capital and third-party asset management solutions. Through our synergistic platform of insurance carriers, reinsurers, and asset management businesses, A-CAP delivers tailored capital solutions to individuals, insurance companies, and small- to medium-sized businesses. Backed by a leadership team and operational experts with deep expertise across insurance, reinsurance, and asset management sectors, A-CAP is committed to delivering meaningful results and adding value to our clients and capital partners. This commitment is demonstrated through the industry-leading risk‑adjusted returns we achieve, and the innovative capital solutions we provide to meet the needs of a diverse range of partners.

A-CAP'S CORE BUSINESS INCLUDES

Capital Solutions Commercial Real Estate Third‑party Asset Management Private Credit Primary Insurance Carriers Accredited Reinsurers

JOB TITLE

IT Support Specialist III

EMPLOYER

A-CAP Services LLC

DEPARTMENT

Financial Technology

REPORTS TO

Chief Technology Officer

LOCATION

Onsite in Miami (Brickell)

ABOUT THE ROLE

We are looking for a hands‑on IT Support Specialist who thrives at the intersection of technology, operations, and security. In this role, you’ll be the go‑to resource for our Miami office, ensuring systems run smoothly, employees are set up for success, and critical compliance requirements are met. You’ll work closely with internal teams and external partners like our managed services provider (MSP) to deliver reliable infrastructure, manage access, and support audits—playing a key role in keeping our environment secure, efficient, and scalable.

WHAT YOU WILL DO

Systems Knowledge M365 admin PowerShell scripting Vendor & Systems Coordination Serve as the primary liaison with the MSP and other IT service providers Coordinate issue resolution, service requests, and ongoing support needs Infrastructure & Office IT Support Manage and support IT infrastructure for the Miami office, including network, hardware, A/V, and end‑user systems Troubleshoot technical issues and ensure minimal disruption to business operations Oversee equipment setup, upgrades, and inventory tracking Access Management & Security Perform periodic user access reviews to ensure appropriate system permissions Support identity and access management processes in alignment with company security policies Compliance & Audit Support Assist with SOC 2 audits, including evidence collection and control validation Respond to regulatory and internal audit requests in a timely, organized manner Employee Lifecycle Support Manage onboarding and offboarding processes, including provisioning and deprovisioning system access, hardware setup, and account management IT Administration Maintain IT documentation, policies, and procedures Support general IT administrative tasks and identify opportunities for process improvement and standardization

WHAT YOU WILL NEED

4+ years of experience in IT support, systems administration, or a related role Strong understanding of IT infrastructure, end‑user support, and access management Familiarity with compliance frameworks such as SOC 2 is preferred Experience working with third‑party IT vendors is a plus Strong organizational and problem‑solving skills with the ability to manage multiple priorities Clear communication skills and a service‑oriented mindset Must be self‑driven and a team player.

CERTIFICATIONS (PREFFERED)

Microsoft certifications (MS‑900, AZ‑900, MD‑102) AWS/Azure Associate‑level

WHO WE ARE

BENEFITS

Competitive compensation programs Employer‑sponsored medical, dental, and vision insurance Paid Life & AD&D Insurance (for employees and families) Paid Disability Insurance (STD + LTD) Paid Parental Leave Paid Vacation and Sick Leave Paid Holidays Voluntary Supplemental Insurance Safe Harbor 401(k) plan with employer match Other benefits and perks

POSITION TYPE AND EXPECTED HOURS OF WORK

This is a full‑time position. Days and hours of work are Monday through Friday, 9:00 a.m. to 6:00 p.m., 40 hours weekly, or as otherwise arranged with the manager of the department.

US WORK AUTHORIZATION IS REQUIRED

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

EEO STATEMENT

A-CAP is an Equal Opportunity Employer and does not discriminate in recruiting, hiring, promotion or any other personnel action based on the basis of race, ethnicity, national origin, color, sex, gender, gender identity or expression, sexual orientation, religion, age, disability, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. To request an accommodation, contact View email address on click.appcast.io and we will make every effort to respond to your request within 48 business hours to work towards a positive solution.

DISCLAIMER

The above is intended to describe the general content of and requirements for the performance of this job. It should not be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Powered by JazzHR #J-18808-Ljbffr A-CAP