Front Office Assistant - Altoona, PA

Crossroads Treatment CentersSince 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.Day in the Life of a Front Office AssistantResponsible for providing excellent customer service checking in patients, receiving payments, and assisting in daily operations.Maintain friendly, professional attitude towards patients, offer a "white glove" experience.Provide an exceptional experience by guiding new patients through their intake process.Collect urine and saliva samples for patient drug screens as neededMaintains daily financial records and reportsCoordinates with medical and clinical staff to coordinate intakesProvides clerical and logistical supportOversees patient accounts and financial responsibilitiesEducation and Experience RequirementsAt minimum, High School Diploma or GED required.Customer Service experience in a fast paced environment preferred.Experience in healthcare, addiction medicine, office administration preferred.Lived Addiction experience is a plus.Hours, Schedule, and Travel (if applicable)It is expected that Front Office Assistants have flexibility to support on weekends and if applicable, evenings. Expected hours for this role are 32-40 hours per week. Hours are primarily based in Altoona with occasional travel to Johnstown, Indiana, Northern Cambria, and Somerset. See specific schedule requirements below.Monday 10:00 AM - 6:30 PMTuesday 8:30 AM - 5:30 PMWednesday 7:00 AM - 4:00 PMFriday 7:30 AM - 5:00 PMRotating Saturdays 6:30 AM - 1:30 PMPosition BenefitsHave a daily impact on many lives.Excellent training if you are new to this field.Mileage reimbursement (if applicable) Crossroads matches the current IRS mileage reimbursement rate.Community events that promotes belonging and education. Includes but not limited to community cook outs, various fairs related to addiction treatment and outreach, parades, addiction awareness for schools, and holiday events.Opportunity to save lives everyday!Benefits PackageMedical, Dental, and Vision InsurancePTOVariety of 401K options including a match program with no vesture periodAnnual Continuing Education Allowance (in related field)Life InsuranceShort/Long Term DisabilityPaid maternity/paternity leaveMental Health dayCalm subscription for all employees