Data & Performance Specialist

Job Title: Data & Performance Specialist
Location: Newport News, Virginia (Onsite)

Role Overview:

We are looking for a Data & Performance Specialist to drive data-led insights for our branch operations transformation. You will build key metrics, automated dashboards, and actionable reports that enable senior leadership to measure progress, evaluate new workflow initiatives, and optimize branch network performance.

Key Responsibilities:

• Metrics & Dashboards: Define operational KPIs and build automated dashboards (Power BI, Tableau, Excel) to track performance, efficiency, and customer experience.
• Data Integration & Quality: Extract, clean, and validate data across core banking and CRM systems while partnering with IT on data governance.
• Impact Analysis: Establish performance baselines, conduct pilot program analyses, and evaluate post-implementation results.
• Executive Insights: Deliver clear performance summaries, trend analyses, and root-cause evaluations for executive decision-making.
• Enablement: Create self-service reporting tools and document data methodologies to empower branch teams.

Qualifications:

• Education: Bachelor's degree in Business Analytics, Finance, Statistics, or a related field.
• Experience: 2 3 years in data analysis, BI, or reporting (financial services experience preferred).
• Skills: Proficiency in data visualization tools (Power BI, Tableau, Advanced Excel) and handling large datasets.
• Communication: Ability to translate complex datasets into clear, actionable business insights.