Remote Customer Success Manager (marketing)

The Customer Success Manager is a strategic advisor and advocate for a portfolio of Foley’s largest mid-market customers. This role is responsible for driving adoption, ensuring renewals, identifying expansion opportunities, and delivering measurable outcomes that align with customer business goals. As a member of the CS team, this individual will also contribute to special projects and cross-functional initiatives that improve the customer experience and scale Foley’s success organization. Manage a portfolio of mid-market accounts, building trusted relationships with decision-makers and stakeholders. io solutions, ensuring customers achieve measurable ROI and business outcomes. Proactively monitor account health, identify risks, and develop action plans to mitigate churn. Collaborate closely with Product, Marketing, and other internal teams to deliver customer feedback and influence roadmap priorities. Collaborate cross-departmentally in a fully remote environment, building strong working relationships and clear communication across teams. Lead executive business reviews and strategic account planning for high-value customers. Contribute to special projects and initiatives that improve processes, tooling, and customer experience. Leverage Planhat to manage account health, track success metrics, and use agentic workflows to drive proactive customer outreach. 3+ years of Customer Success experience in a SaaS environment, preferably with mid-market customers.

• Strong track record of driving retention, reducing churn, and achieving NRR targets.
• Strong cross-departmental collaboration and communication skills in a fully remote environment.
• Comfort and curiosity using agentic workflows and AI tools to work more efficiently with customers.
• Location: This role is primarily remote (US based), with the expectation of occasional visits to our offices for team collaboration, training, or company events.

This role may be based remotely out of the following states: At Foley, we’re reimagining how safety-sensitive industries hire, stay compliant, and manage risk. We’ve evolved into a modern SaaS company with an all-in-one, AI-ready platform that helps transportation, construction, distribution, and utility businesses operate faster, smarter, and safer. As we continue to grow, we’re looking for curious, strategic thinkers who thrive in complexity, are motivated by making an impact, and want to join a team that’s passionate about building great products and supporting customers. Whether we’re collaborating internally or helping customers, we approach every challenge with optimism, humor, and a shared commitment to success. Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic. If you require a reasonable accommodation during the application or interview process, please contact us at View email address on click.appcast.io in this job posting or in future communications should be construed as a contract of employment. Privacy Policy: Please see our Applicant Privacy Policy for more information on how Foley processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.