Customer Service Representative

Job Description

Job Description

Benefits:

• Competitive pay based on experience
• Paid training
• SIMPLE IRA retirement plan with employer matching contributions
• Health insurance
• Paid time off

We’re looking for a friendly, motivated Customer Service Representative to join our growing team! In this role, you’ll be the first point of contact for our customers, helping to ensure they receive exceptional service and timely solutions while supporting daily office operations. Currently hiring for a full-time or part-time Customer Service Representative/Dispatcher position.

What You’ll Do:

• Answer inbound customer calls professionally and courteously
• Follow company call scripts and procedures to gather customer information and schedule service appointments accurately
• Respond to customer inquiries via phone, email, and other communication channels
• Schedule and coordinate appointments while ensuring all customer information is entered correctly
• Dispatch technicians to service calls and adjust schedules throughout the day to maximize efficiency and customer satisfaction 
• Perform estimate follow-up calls and communications to help customers move forward with recommended services
• Prepare, mail, and distribute invoices, estimates, and other customer documents
• Scan, upload, and organize paperwork and digital records to maintain accurate files and documentation
• Troubleshoot and resolve customer concerns in a timely and professional manner
• Maintain detailed and accurate customer records within company software systems
• Stay up to date on company services, procedures, and product knowledge to provide the best customer support possible
• Assist with general office and administrative tasks as needed
• Contribute to a positive customer experience and help build lasting customer relationships

What We’re Looking For:

• Prior experience in customer service, call handling, scheduling, sales, or a related field preferred but not required
• Strong verbal and written communication skills
• Comfortable answering phones and speaking with customers throughout the day
• Strong organizational skills and attention to detail
• Ability to multitask, prioritize tasks, and stay organized in a fast-paced office environment
• Basic computer and office software skills
• A positive, professional, and team-oriented attitude
• Problem-solving skills and the ability to build rapport with customers

Why You’ll Love Working With Us:

• Supportive team environment with opportunities to grow
• A chance to make a real impact by helping customers every day
• Fast-paced and engaging work environment
• Opportunity to develop valuable customer service and administrative experience