Technical Writing & Research Analyst Intern

Technical Writing & Research Analyst Intern

SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence.

You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.

SS&C Black Diamond Trust seeks a Technical Writing & Research Analyst Intern to join its Client Services team. This role will focus on creating, updating and centralizing key documents such as user guides, SOPs (standard operating procedures) and technical specifications. The ideal candidate thrives in a fast-paced environment, possesses excellent attention to detail, and excels at collaborating with cross-functional teams. You may also be asked to assist in analyzing application defects and documenting findings. This position requires 25–30 hours per week during standard business hours.

How you will make an impact:

• Create and maintain technical documentation, user guides, and SOPs for internal and external audiences
• Proofread and review documents for accuracy, clarity, grammar, and consistency with company standards
• Document product functionality and troubleshooting procedures
• Assist with troubleshooting and triaging client-reported issues
• Provide ongoing support and troubleshooting for implemented systems, identifying and documenting issues promptly
• Some comfort level with navigating through various technology systems to troubleshoot and research software requests
• Strong analytical skills to identify system and business impacts
• Quick learner with experience working in fast-paced environments and the ability to multi-task

Required Experience:

• Excellent written communication skills, with the ability to convey technical concepts clearly and effectively
• Strong critical thinking and problem-solving skills, with the ability to analyze issues from multiple angles
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
• Proven interpersonal, analytical, and creative problem-solving skills
• Experience with Tettra or similar documentation tools
• Candidate should be a self-motivated, independent, detail-oriented, responsible team-player and exhibit exceptional relationship management skills
• Through at least Sophomore year working toward a Bachelors degree in Computer Science, Information Technology, or Finance (preferred)
• Ability to work proactively, both independently and in small groups
• SQL knowledge is a plus

SS&C Technologies offers competitive compensation and meaningful learning and development opportunities for interns. Interns working 30 hours a week or more are eligible to participate in SS&C's medical plan and Health Savings Account (HSA) but not entitled to participate in any other SS&C benefit plans (e.g. dental, vision, PTO, tuition reimbursement, 401K, holiday pay, etc.).

We are unable to consider individuals who will eventually need sponsorship to remain employed in the US.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.