Customer Service Representative

Job Title: Customer Service Representative

Job Overview:
Contemporary Staffing Solutions is seeking a Customer Service Representative to join our client in a role that supports key business operations and contributes to important organizational initiatives. This onsite temporary opportunity is located in Middletown, DE and offers the chance to serve as a key point of contact for customers while supporting daily administrative functions. The ideal candidate will play an important role in maintaining a positive customer experience, coordinating service related requests, and ensuring information is accurately communicated across teams. Success in this position requires strong communication skills, attention to detail, and the ability to effectively manage a steady volume of customer interactions.

Compensation:
$20.00/hour

Work Schedule:
Monday through Friday, 8:00 AM to 5:00 PM

Key Responsibilities of the Customer Service Representative:

• Deliver responsive customer support through phone, email, and in person interactions while maintaining a professional and service focused approach.
• Coordinate and route customer inquiries, service requests, and urgent issues to the appropriate internal teams for resolution.
• Review account information, provide accurate guidance, and ensure customer questions are addressed clearly and efficiently.
• Support front office operations by welcoming visitors and assisting with general customer needs as required.
• Maintain records and assist with administrative tasks such as document management, data review, and other operational support activities.

Qualifications and Skills for the Customer Service Representative:

• Previous customer service experience in a fast paced environment with frequent customer interaction.
• Strong verbal and written communication skills with the ability to remain composed during challenging conversations.
• Demonstrated attention to detail when reviewing customer information and processing requests.
• Proficiency with Microsoft Office applications, including basic Microsoft Excel skills and general administrative capabilities.
• Ability to manage multiple priorities, accurately capture information, and work effectively both independently and as part of a team.

Why Join Us?
This opportunity offers valuable hands on experience supporting customer operations within a professional office environment. You will collaborate with multiple teams, gain exposure to a variety of business functions, and contribute directly to daily service and operational activities. The role provides an excellent opportunity to strengthen customer service, communication, and administrative skills.

About Us:
Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp to hire, and direct hire staffing solutions. With decades of experience, we have grown from a staffing agency into a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting Contemporary Staffing Solutions.