WHEELCHAIR AGENT

Wheelchair Agent

Job Title: Wheelchair Agent

Reports To: Supervisor/Manager/Dispatcher (varies by operational size of location)

FLSA Status: Non-Exempt, eligible for overtime as governed by federal and/or state law

Position Objective: To fulfill the passenger services obligation for airline passengers who require a wheelchair either by necessity or for comfort.

Primary Duties and Responsibilities:

• Transport passengers safely to and from required locations remaining alert to potential hazards which may cause an accident.
• Provide special assistance, general information, and directions to passengers as necessary in order to provide positive passenger relations.
• Project a positive and friendly image when interacting with passengers, responding to inquiries from airlines, staff, and the general public.
• Coordinate with dispatcher for assignments and gate agents regarding wheelchair assisted passengers.
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes.
• Complete incident reports for accidents and out of the ordinary events while transporting passengers.
• Complete wheelchair logs to document "pushes."
• Perform other duties as required.

Physical Requirements:

• Must be able to lift, squat, stoop, push, stand, and bend throughout the course of a shift.
• Must be able to lift, carry, and/or hold 75 pounds or more.

Knowledge, Skills, and Abilities:

• If over 18 a High School Diploma, GED or equivalent may be required in some locations.
• Must have reliable transportation
• Must have a reliable telephone number for contact.
• Ability to read, write, speak, and follow verbal and written instructions in English.
• Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing requirements.

Required Training:

• Must complete any applicable Huntleigh and airline specific training as required.

Appearance:

• Maintain a neat, well groomed, professional image at all times.
• Meet uniform standards as required
• No facial piercings
• No tattoos below the wrist or above the neck.