Application Analyst

Application Analyst - Risk Management & Insurance Platform

CommonSail Investment Group

Must reside in Michigan, Ohio, Indiana, or Illinois

Overview: The Application Analyst is responsible for the administration, support, optimization, and continuous improvement of the Origami enterprise risk management and insurance administration platform and related business applications. This role serves as a technical and functional resource, supporting daily operations, configuration, reporting, integrations, vendor management, user support, and enhancement initiatives. In addition to Origami, the position is expected to administer and support a broader portfolio of enterprise and departmental applications, helping ensure systems are reliable, secure, well-documented, integrated where appropriate, and aligned with evolving business needs.

Primary Responsibilities:

• Administer, configure, maintain, and support the Origami risk management and insurance administration platform
• Manage user accounts, security roles, workflows, forms, dashboards, and reporting.
• Serve as the primary liaison between business stakeholders, vendors, and IT teams.
• Troubleshoot application issues and coordinate resolution with vendors and internal teams.
• Support policy administration, claims management, incident tracking, risk assessments, renewals, and compliance processes.
• Develop and maintain reports, analytics, KPIs, and executive dashboards.
• Participate in application upgrades, testing, releases, and change management activities.
• Document system configurations, procedures, support processes, and technical specifications.
• Assist with data imports, exports, integrations, and data quality initiatives.
• Support application governance, security, audit, and compliance requirements.
• Provide end-user training and ongoing support.
• Administer additional enterprise, departmental, and SaaS applications, including configuration, user access, workflow setup, reporting, integrations, release coordination, and vendor support.
• Partner with business owners to evaluate application needs, standardize administration practices, prioritize enhancements, and support adoption across multiple business functions.
• Maintain application inventories, ownership documentation, support models, configuration records, and operational procedures for assigned platforms.
• Support additional enterprise applications and technology initiatives as assigned.

Required Qualifications:

• Bachelor's degree in information technology, Computer Science, Business, Risk Management, or related field.
• 3-7+ years of application administration experience.
• Experience supporting Riskonnect, Origami Risk, Archer, or similar risk and insurance platforms.
• Strong understanding of application administration, configuration, reporting, and workflow management.
• Insurance and risk management knowledge preferred.
• Experience with SQL, reporting tools, APIs, integrations, and data management.
• Excellent troubleshooting, communication, and stakeholder management skills.
• Experience administering multiple business applications or SaaS platforms across different functional areas.
• Ability to learn new application platforms and technologies.

Preferred Qualifications:

• Experience in insurance, healthcare, senior living, financial services, or regulated industries.
• Experience with enterprise applications such as Salesforce, Microsoft 365, Docusign, etc.
• Experience establishing consistent application administration practices, including access management, documentation, release coordination, issue tracking, and vendor escalation.
• Knowledge of risk management, claims administration, policy management, compliance, and governance processes.
• Experience supporting SaaS applications and vendor-managed platforms.

Core Competencies:

• Application Administration & Support
• Enterprise Application Portfolio Support
• Business Process Analysis
• Risk Management Technology
• Reporting & Analytics
• Vendor Management
• Problem Solving & Troubleshooting
• Project & Change Management
• Application Governance & Operational Documentation
• Customer Service & Communication

General Working Conditions: While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk, and use their hands to handle the keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required. Equal Opportunity Employer

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