IT Infrastructure Specialist

3721 North Ventura Drive, Arlington Heights, IL 60004 Join WITRON as the Infrastructure Technician! The Infrastructure Technician builds and maintains reliable, well‑documented networks and compute environments for our customer sites. This role focuses on end‑to‑end physical infrastructure—planning, installing, certifying, and troubleshooting network cabling and hardware—while coordinating closely with customers, vendors, and internal teams to minimize downtime and deliver high‑quality outcomes. Additionally, the role entails the procurement, config and setup of peripherals to make our gigantic logistic warehouses work properly. You will be in touch with professionals around the world and work on solutions for our industry leading and high-profile customers. But Witron is more than just a paycheck. We have our roots in Bavaria, Germany and you’ll find the down to earth values from there throughout the company. A stable industry, good food, great people, opportunities for lifelong growth and a team where everyone supports each other makes this a great place to work. Pay: $60,000 Primary Responsibilities Ensure strong end-to-end troubleshooting skills for system and network Network Layout Planning Review floor plans, conduct site surveys, and propose network layouts (IDF/MDF placement, rack elevations, patching matrices). Calculate cable runs, port density, power, and cooling needs. Ensure designs align with standards (e.g., TIA/EIA‑568, ISO/IEC 11801) and customer requirements. Network Cabling & Certification Check on subcontractors which terminate and test copper (Cat5e/Cat6/Cat6A) and fiber (SM/MM) cabling. Although build and dressing racks/cabinets, installing patch panels, cable trays is not your part of your primary responsibilities, you should be able to check on contractors for proper setup and lend a helping hand if needed. Hardware Procurement, Setup & Troubleshooting Create accurate Bills of Materials (BOMs) and manage hardware ordering with suppliers. Stage, configure, and test switches, routers, wireless APs, PDUs, UPS, and related peripherals. Perform root‑cause analysis and remediate Layer 1–2 issues; escal Lead or supervise on‑site deployments, including vendor oversight (electricians, GC/MEP, cabling contractors). Organize change windows, cutovers, and migrations with minimal service interruption. Enforce safety, site access, and compliance protocols. Customer Coordination & Communication Serve as day‑to‑day technical point of contact during projects. Set expectations, communicate timelines, risks, and mitigation plans. Capture sign‑offs, punch lists, and change requests; manage handover and training as required. Documentation & Quality Assurance Maintain as‑built diagrams, labeling schemas, test certificates, and asset inventories. Update change, incident, and configuration records. Track and report on progress, issues, and completion metrics. Skills & Knowledge Experience in network cabling and infrastructure deployments across office, warehouse, industrial, or data‑center environments. Copper & fiber termination and testing; OTDR and certification tools. Basic power and grounding concepts; UPS and PDU basics. Tooling & Platforms: Fluke (or equivalent) certifiers, labelers, crimpers, fiber cleavers, OTDR; ticketing and change tools (e.g., ServiceNow/Jira), documentation (Visio/AutoCAD or equivalents), Excel/SharePoint/OneDrive. Soft Skills: Strong customer communication, time management, vendor coordination, and clear written documentation. Other: Valid driver’s license; ability to lift [e.g., up to 23 kg / 50 lbs], work on ladders and in confined spaces; willingness for travel and occasional after‑hours work. Strong attention to detail and ability to multitask Ability to work in a team-oriented, collaborative environment Strong verbal and written communication skills. Education & Experience Bachelor’s degree, Associates or equivalent experience combined with some educational experience Certification in relevant IT infrastructure technologies (e.g., Cisco, Microsoft) Experience in installation, migration, and upgrade of technology systems or network solutions Scheduling & Travel Must be able to travel locally and internationally (up to 100%) Why WITRON? Innovative Environment: Be at the forefront of technology with WITRON's advanced automated material handling system. Continuous Growth: Drive operational excellence and continuous improvement with ample opportunities for career development and advancement. Competitive Benefits: WITRON values employees and strive to create a supportive and rewarding work environment. We offer three (3) bonus opportunities, comprehensive health benefits. We offer company paid Basic Life, Dependent Life, AD&D, Short-Term Disability and Long-Term Disability Insurance. We offer a great 401(k) match, Dental Insurance, Vision Insurance, Accident Insurance, Hospital Indemnity Insurance, Critical Illness Insurance and much more! Join WITRON and be part of a teamthat'sshaping the future of automationlogistics! WITRON is proud to be an Equal Opportunity Employer, Race/ Color/Religion/Sex/Disabled/Veteran/Gender Identity/Sexual Orientation. Our benefits at Arlington Heights Your advantages at a glance. Discover the win-win Your secure feeling is of great importance to us. Find out about our added values and special benefits. Team Spirit We are there for one another and as a company we strive to always become better. You can look forward to being part of a great team environment. WITRON Bonus Employees will have the opportunity to participate in our WITRON bonus program once eligible. WITRON has a tradition of observing “Special Days” in our employees lives and will provide added benefits or bonuses to help celebrate certain milestones. Corporate Culture Collaboration, an open-door policy, various company events and team building measures are a part of WITRON. A company with modern values and positive culture is waiting for you. Performance is worth the effort. Your potential will be both recognized and supported. Career opportunities are available for all of our employees, come grow with WITRON. Our site at Arlington Heights Logistics automation – and where to find it We evaluate all jobs for you in order to suggest similar jobs that match the tasks and the required skills. #J-18808-Ljbffr WITRON