Payment Business Lead
$185k - $230kZIP
Business Lead For Payment Business
We are looking for a business lead for our payment business to lead and elevate our payment product. This is a high-impact leadership role at the heart of Zip's flagship Zip Pay product — a role where you will shape the future of how customers are supported, how incidents are managed, and how our payments platform operates at scale.
The salary range for this role is $185,000-$230,000. The salary for this position is determined based on a variety of job-related factors that may include location, relevant experience, education, or particular skills and expertise.
Key Responsibilities
- Scale Zip's payment business from $14m to $50m in the next 4 years
- Ensure we have the industry leading payment product for our focus ICP
- Align cross functional teams on focus ICP and optimize the GTM assets, enablement, and sales process to win 90%+ of deals in our focus ICP
- Improve payment related CSAT.
- Drive product parity to industry leading payment providers. Drive product & GTM to become the industry leading Payment product across expanded ICP in the next 12 months
- Help launch Payment product successfully for enterprise clients.
- Develop long-term strategy for Zip Pay to support $50B payments annually
- Proactively identify systemic risks and work with Engineering and Product teams to prevent recurring issues.
Qualifications
- 10+ years of experience in payment business, or financial services operations, with at least 2 years in a people leadership role.
- Strong understanding of payment systems, processing flows, reconciliation, and settlement processes.
- Proven ability to lead and develop teams — you are known for bringing out the best in the people around you.
- Experience working directly on customer escalations and delivering exceptional, empathetic customer service.
- Data-driven mindset with experience tracking operational metrics, and using insights to drive decisions and recommendations, leveraging tools such as Claude.
- Excellent cross-functional collaboration skills and experience working alongside Engineering, Product, Finance, and Risk teams.
- Strong written and verbal communication skills, with the ability to communicate complex issues clearly to both technical and non-technical stakeholders.
Perks & Benefits
- Start-up equity
- Full health, vision & dental coverage
- Catered lunches & dinners for SF employees
- Commuter benefit
- Team building events & happy hours
- Flexible PTO
- Apple equipment plus home office budget
- 401k plan
Vacancy posted 1 day ago
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