Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team MemberBenefits:Licensing paid by agency401(k)Bonus based on performanceCompetitive salaryFlexible scheduleHealth insuranceOpportunity for advancementPaid time offTraining & developmentDental insuranceVision insuranceAbout Our Agency:Founded in 2012, our agency is led by Daniel and supported by a team of 10 dedicated professionals who bring a strong blend of insurance, claims, and financial services experience to the work we do. Daniel has more than 25 years of personal experience in the industry and holds a bachelor's degree in Biomedical Chemistry from Oral Roberts University, along with FINRA Series 6, 63, and 65 certifications. He is deeply family-oriented, married for 18 years with four children, and brings that same care and thoughtfulness into helping individuals and families tailor coverage to their real needs. Giving back is a core part of our mission — we're actively involved with Care Portal, supporting foster children and families facing hardship, because we believe insurance is about strengthening families and communities, not just policies.Our office culture is focused, growth-minded, and supportive. We hold each other to high standards while working together toward the best outcomes for our clients. Team members enjoy a well-equipped break room with a full kitchen, stocked drinks and gourmet coffee, birthday lunches, team outings, up to a 4% 401k match, and health, dental, and vision benefits. If you're looking for a place where professionalism, purpose, and teamwork come together, this is an environment where you can build a meaningful and rewarding career.Role Description:As a Customer Service Representative - State Farm Agent Team Member with Daniel Parker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.Responsibilities:Answer customer inquiries and provide policy information.Assist customers with policy changes and updates.Process insurance claims and follow up with customers.Maintain accurate records of customer interactions.Qualifications:Communication and interpersonal skills.Detail-oriented and able to multitask.Previous customer service experience preferred.