RN Clinical Educator/Team Manager Home Health San Antonio Texas

Clinical Team Manager

Explore opportunities with WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join us and discover the meaning behind Caring. Connecting. Growing together.

The Clinical Team Manager is an RN position who performs management/supervision functions in coordination of all clinical disciplines including: skilled nursing, home health aide, physical therapy, occupational therapy, speech therapy, and medical social services. The Clinical Team Manager will collaborate with interdisciplinary teams, mentor nurses, and contribute to the continuous improvement of patient care. The Clinical Team manager will create presentations to present to individuals, leaders, or to the organization. Primary responsibility will be to design, implement, and evaluate educational programs to enhance the knowledge and skills of our clinical and non-clinical staff. Participates in the development, review, revision, and maintenance of clinical policies, Standard Operating Procedures (SOPs), educational resources, and competency materials to support evidence-based practice, regulatory compliance, and standardized clinical care. You will collaborate with interdisciplinary teams, develop instructional materials, and deliver engaging training sessions to ensure the continuous professional development of our clinical staff. The Clinical Team Manager will travel to all markets to complete competencies. The Clinical Team Manager coordinates patient care in all activities and assumes responsibility for continuity, appropriateness and quality of services delivered within the home health department.

The Clinical Team Manager assists with various tasks such as the day-to-day scheduling of staff, monitors performance of staff, assists in the orientation of staff and serves on committees to improve operations. The Clinical Team Manager performs all functions in a professional and ethical manner and collaborates with other members of the health care team to ensure the provision of quality care. The Clinical Team Manager is responsible for verification of appropriate incoming orders obtaining physician orders and completion of orders. Receive and respond to all incoming calls from referral sources or potential patients, exchange information to identify patients' needs, and determine the Company's ability to meet them. The Clinical Team Manager is responsible for communication with the scheduling coordinator in reference to new physician orders and assuring the patient is staffed appropriately along with the reviewing of unassigned patient visits and assisting with the staffing of the patient visits with the appropriate field staff member. Responsible for performing on call for home health department approximately one week per month or dependent on the needs of the department. Clinical Team Manager will work under the supervision of the Clinical Team Manager Lead per branch and/or Director of Nursing for home health for that branch, or VP of home health.

Primary Responsibilities:

• Develop and implement educational programs and initiatives to enhance the skills and knowledge of nursing staff.
• Ensure consistent education and training across all locations remote or in person, promoting standardized nursing practices, and fostering a culture of continuous learning.
• Provide targeted education and training that addresses their specific concerns and promotes optimal patient care outcomes.
• Conducts or participates in clinical and educational audits to evaluate compliance with established policies, procedures, competency requirements, and standards of practice and identifies opportunities for education and improvement.
• Participate in the management and maintenance of records of nursing staff competencies, ensuring that all staff members remain up-to-date with required training and certifications.
• Collaborate with various departments to identify educational needs and develop appropriate training materials and resources.
• Monitor and evaluate the effectiveness of educational programs through feedback, assessments, and surveys.
• Serve as a resource and mentor to nursing staff, providing guidance and support in their professional development.
• Project manage educational initiatives, including planning, coordinating, and executing projects within established timelines and budgets.
• Stay up-to-date with current nursing practices, regulations, and advancements in healthcare education.
• Maintain accurate and detailed documentation of all educational activities, including attendance records, evaluations, and training materials.
• Examines and performs statistical and data management analysis, develops and presents a variety of performance results in addition to other pertinent communication. Transfers data into a meaningful, professional, and easy to understand formats for leadership.
• Coordinates meetings; prepares draft agendas for review with Homecare Dimensions leadership; issues agendas with appropriate backup materials; sets up mega meeting; takes minutes, and provides follow-up correspondence.
• Assist with recommendation and implementation new or modified reporting methods and procedures to improve business processes, report content, and completeness of information.
• Performs market analyses by researching population demographic and distribution within several geographic locations. Creates databases, visual documentation (maps), and implements evidence-based practice to support research and viable solutions.
• Participate in the recruitment, hiring, and development of sufficient clinical and non-clinical staff to ensure the delivery of safe and consistent quality care to all patient/clients 24/7.
• Participates and assists in orientation and training of clinical and paraprofessional staff.
• Ensures that on-site supervisory requirements of designated staff are met on a timely basis.
• Demonstrates an effective leadership style and solves problems in an efficient and logical manner after accurately analyzing facts.
• Assures that clinical staff have demonstrated the ability to perform accurate and complete assessments, communicate with physicians, plan for service delivery, plan for discharge, and make excellent professional decisions.
• Manages the assignment of staff, monitoring of daily and weekly schedules, and the matching of caregiver qualifications to patient/client needs and geographical location, Manage quality through patient/client care appraisals and employee supervision.
• Manages documentation to ensure that the patient/client's clinical record meets legal and regulatory requirements, facilitates care, enhances the continuity of care, helps coordinate treatment and evaluation of the patient/client, and establishes medical necessity so payers will reimburse for the services that are provided.
• Develops and maintains a working knowledge of all services and resources available within the company and the community. Directs staff to meet patient/client needs through the identification and use of all available resources.
• Ensures that a client's plan of care is executed as written and per physician orders;
• Ensures that a reassessment of a client's needs is performed by the appropriate health care professional:
• When there is a significant health status change in the client's condition; at the physician's request; or after hospital discharge.
• Responsible for annual evaluations of staff according to company policy and procedures and federal/state regulations.
• Manages ongoing skill evaluations to assure that the staff's abilities are consistent with the needs of individual patient/clients and the marketplace.
• Supervises clinical processes by managing staff and ensuring flow of information and documentation from inquiry through discharge of all patient/clients.
• Provides support and documentation needed to facilitate reimbursement.
• Provides information that enables the collection and root-cause analysis of data to identify opportunities for improvement, develops/oversees the development and implementation of action plans that result in continuous quality improvement.
• Assists in the coordination of patient services, to include lab reports, updated patient reports, and interdisciplinary communication.
• Receives and coordinates patient referrals from case managers, physicians, and other referral sources.
• Participates in interdisciplinary care conferences, Agency programs and management functions, as assigned.
• Monitors documentation and paper flow to ensure records are accurate and timely and adhere to Medicare and other payer guidelines.
• Ensures that clinical notes, supply log/visit logs are accurate and turned into the office according to Agency policy.
• Investigates patient/family complaints promptly and takes corrective action as needed.
• Makes home visits to provide patient care as needed.
• Recognizes and reports life threatening situations and responds appropriately.
• Demonstrates knowledge of emergency procedures and responds appropriately.
• Participates in the Agency's endeavors for accreditation, licensing and professional recognition according to state, federal or CHAPs requirements.
• Assists supervisors, Director of Clinical Services, regional directors, and senior leadership in the development of Performance Improvement Plan reports to include achieved goals, opportunities for improvement, statistical data and projections.
• Participates in home care Performance Improvement Program activities to continuously improve the quality of patient care.
• Serves as a resource person for clinical staff and management in matters pertaining to Performance Improvement.
• Participates in periodic review of clinical records to promote quality patient care.
• Educates clinical staff on documentation standards and patient care as needed.