Training Specialist (2600)

Description

At SDFCU, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional health, dental, and vision insurance within the first 30 days of employment, a matched 401(K) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of SDFCU Include:

• Diversity and Inclusion: Work in an environment that values and respects all team members
• Paid Holidays: Enjoy 12 paid holidays a year, including your birthday
• Flexible Work Options: Potential work-from-home options after the introductory period
• Generous Paid Time Off: Ample vacation and personal days to maintain a health work-life balance
• Tuition Reimbursement: Support for your ongoing education and career development
• Commute/Parking Incentives: Financial incentives for your daily commute
• Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages
• Gym Reimbursement: Stay healthy with our gym membership reimbursement program
• Team Bonding: Participate in company and team bonding events that foster a collaborative work environment

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

State Department Federal Credit Union is seeking a Training Specialist to serve as a foundational member of the learning and development function, supporting the consistent delivery of training that enables employee performance and operational effectiveness. This role reinforces established standards for training delivery and learner experience, helping to ensure employees are equipped with the knowledge and skills needed for success. Through collaboration with internal teams, the Training Specialist contributes to a reliable and supportive learning environment that promotes consistency, confidence, and service excellence across the organization

Essential Duties and Responsibilities:

• Deliver and lead training sessions according to department standards for new and existing employees
• Provide coaching, feedback, and support to learners during and after training
• Develop, update, and maintain training resources, materials, including curricula, manuals, job aids, and assessments
• Support the creation and delivery of training programs such as new hire onboarding, product training, and professional development sessions
• Maintain current knowledge of organizational products, services, policies, procedures, and available resources to effectively support training and employee development
• Train employees on core systems, software, and tools, including troubleshooting and user support
• Assist with testing, training, and implementation of system updates and releases
• Administer the Learning Management System (LMS), including assigning training, tracking completion, and generating reports
• Support day-to-day operations of training programs and ensure required training is completed
• Identify and communicate training needs, opportunities for improvement, and support implementation of new initiatives

Qualifications

Required Skills and Competencies:

• Bachelor's degree in Education, Training & Development, English, or a related field, or equivalent experience preferred
• Minimum 3 years of experience in training, facilitation, or course development and design
• Strong communication skills, including facilitation, presentation, interpersonal, and written communication.
• Demonstrated ability to support the development and delivery of training materials and learning experiences.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiarity with standard training tools and technologies.
• Demonstrated ability to analyze training needs and apply creative approaches to support learning solutions.
• Experience in a financial services retail branch and/or call center environment preferred