Claims Associate

Claims Associate

Remote, Philippines

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of generosity, respect, innovation, teamwork, and grit, we're dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

Through an Employer of Record (EOR), we are looking for a new Claims Associate in the Philippines to join our growing Accounting Team. This individual will report into our Claims Team Lead and will be responsible for managing the end-to-end processing of claims to ensure timely resolution and accurate recovery. This person will review submissions, verify documentation, and partner with carriers, vendors, and internal teams while maintaining accurate records in accordance with company policies and claim guidelines.

Role Type: Full-Time

Location: Remote from the Philippines

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. U.S. Eastern Time

Base Salary: 613,122.00 – 766,402.00 PHP per year

Responsibilities:

• Investigate, submit, and manage claims for lost, damaged, defective, or otherwise eligible products in accordance with SupplyHouse, carrier, and vendor policies
• Monitor open claims and ensure timely follow-up, resolution, and submission of all required documentation within applicable deadlines
• Update corresponding claim documents and tracking tools to reflect current status, actions taken, and next steps
• Communicate with external partners and internal teams to obtain required information, resolve claim issues, and support timely processing
• Follow up on reimbursements and recoveries to ensure funds are received, tracked, and allocated correctly
• Prepare and maintain reporting on claim activity, outcomes, and trends to support visibility and decision-making
• Adapt to evolving partner policies, procedures, and claim requirements while supporting continuous process improvement
• Identify and implement opportunities for greater efficiency, improved workflows, and faster claim recovery
• Partner proactively with cross-functional teams and external partners, including Category Management, Fulfillment Centers, Customer Service, carriers, and vendors to support effective claims resolution
• Respond to co-worker and external partner inquiries in a professional, timely, and solution oriented manner

Requirements:

• High School Diploma or equivalent
• High-level proficiency of written and verbal communication in English
• Proficient data entry skills
• Ability to work independently and as a part of a team
• Extremely organized, strong follow-through and attention to detail
• Excellent verbal and written communication skills

Preferred Qualifications:

• 1 year of experience in warranty claims processing, customer service, fulfillment, or related administrative support roles
• Knowledge of industry-specific products or services

Why work with us:

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and life insurance options
  • Paid time off and holidays
  • Mental health support and wellbeing program
  • Company-provided equipment and one-time $250 USD work from home stipend
  • $750 USD annual professional development budget
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company's growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide potential for career growth through our hands-on training, diversity and inclusion initiatives, opportunities for internal mobility, and professional development budget.
• We give back – We live and breathe our core value, generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for DE&I organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Additional Details:

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.