Customer Success Lead

Inspectlet helps companies understand their website visitors' intentions with smarter web analytics. Since its inception in 2011, Inspectlet has helped over 90,000 clients unlock insights hidden in their data. Thousands of paying customers love our product! We have a proven business model and are cash flow positive. We're a small but highly efficient team that loves to deliver awe-inspiring products. Inspectlet is growing quickly and we're looking to hire someone to lead our customer success team. You'll be a core part of the team and the main voice to our customers! About You You're patient and enjoy solving tough problems. You take pride in helping others understand problems and their solutions. You're an exceptional communicator and you treat people kindly. You can gracefully break down, solve, and explain, even the most complex problems. Listening, talking, and working with people makes you happy. Your writing skills are flawless. We mean it. You must have a savvy style and a firm grip on grammar. You can de-escalate a tense situation with ease and grace - working through a tough issue with an upset customer not only doesn't scare you, it's a challenge you're eager to take on. What You'll Do Learn the ins and outs of Inspectlet. Understand how to use every feature of the product. Answer 20-60 inbound customer requests daily and a few calls a week. Troubleshoot issues on customer sites and resolve product issues. Work directly with the product team to identify and report bugs, feedback, and changing trends in customer requests over time. Improve our user guide with new product information, answers to commonly asked questions, and walkthroughs for common customer requests. Treat our customers with respect and aim to impress them everyday. Requirements Strong writing skills and grammar. The vast majority of communication (with clients and with the team) will be written. You need to be able to write emails that are warm, friendly, and clear. Self motivated - You need to have an internal drive to stay on top of your work. Basic knowledge of how web applications work. You don't need to be able to code but need to be comfortable working with modern web apps. Nice to have Experience with HTML/CSS/Javascript. You'll be diagnosing issues (with the help of our tools) with customer websites and any experience in this area is preferred but not required. Benefits Competitive Salary. Flexible work from home policy #J-18808-Ljbffr