Senior On-Site Service Specialist

Immediate need for a talented Senior On-Site Service Specialist . This is a 02-03+ Months Contract opportunity with long-term potential and is located in Waltham ,MA (Onsite) . Please review the job description below and contact me ASAP if you are interested.

Job ID:26-21149

Pay Range: $18 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).


Key Responsibilities:

• Runs high volume copy machines and performs binding and finishing work.
• Operating high volume document imaging systems.
• Operating document image handling software.
• Operating MS Office and Email systems for opening, sending and retrieving files.
• Opening, saving and transferring PC files based on established protocols.
• Accessing document management systems via established protocols.
• Ensures convenience copiers are working properly, checking for quality via daily inspections.
• Clears paper jams and informs technicians of specific problems.
• Maintains records for management reports and inventories of supplies needed.
• Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
• Calculates charges for jobs performed and maintains some billing logs.
• Responds to and coordinates all service calls required by customer.
• May perform filing duties in conjunction with specific customer requests.
• Delivers completed jobs to pre-determined customer locations within and outside of the site.
• Maintains daily meter and service logs.
• May travel between customer's buildings.
• Answers customer questions regarding status or feasibility of job requests.
• Ensures upkeep of convenience copier areas by keeping neat and well stocked.
• Performs duties related to the shipping of materials.
• Performs duties related to the receiving of materials.
• May perform meeting room and conference room set Client.
• May perform building occupant moves within assigned facilities.
• May perform re-lamping and light maintenance duties as assigned.
• May perform occasional cleaning duties as needed.
• May require periodic overtime on nights and weekends, including off-hour emergency response.
• Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
• Uses all copier equipment, calculator, fax machine, postage meter and some PC.
• Performs filing duties, which may include purging and archiving old documents.
• Performs other duties as assigned.

Key Requirements and Technology Experience:

• Manager Notes- This is a busy university mail room.
• Candidate must be able to handle a high-volume environment.
• Must be comfortable standing and walking for extended periods.
• Willingness to perform external walking mail runs across campus.
• Must be willing to assist with all aspects of the operation.
• Mailroom experience is a plus.
• Dress Code
• Jeans
• Company-provided polo shirt
• Sneakers are acceptable
• Driving Requirement
• No driving required for this assignment.
• Candidates must have a valid Driver's License as it will be required once converted to a company employee.
• Qualifications
• High school diploma or GED.
• 1-2 years of related work experience or equivalent experience in a related field.
• Some related copy job experience is preferred.
• May require valid driver's license and minimum levels of auto insurance coverage per Company policy once converted.
• Demonstrated competency in basic computer skills including proficiency in MS Office Suite.
• Excellent customer service skills.
• Good PC skills.
• Good organizational skills and ability to prioritize.
• Mathematical and filing skills.
• Ability to use office machines and technical equipment.
• Working Conditions, Mental & Physical Demands
• Office environment with adequate lighting and ventilation.
• Normal range of temperature and noise level.
• Work assignments are diversified.
• Ability to interpret, comprehend and apply complex material, data and instructions.
• Prepare, provide and convey diversified information.
• Long periods of standing, walking, bending, reaching, stretching and climbing.
• Ability to lift or move items weighing up to 50-55 lbs.
• Ability to push or pull machines on wheels weighing up to 700 lbs for repairs.
• Walking between buildings may be necessary.
• Moderate dexterity with calculator, keyboard, hand tools and eye/hand coordination.
• Pre-Employment Requirements
• Background Check Package A - Non-Driver
• Drug Screening for Package A, B and C (5 XM + Her ST)
• Temp Worker Agreement

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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