Chief of Staff, Care Transformation & Customer Enablement

Role Description

The mission of the Chief of Staff, Care Transformation is to be the operator who keeps the Care Transformation engine running and the person who makes sure the engine is pointed in the right direction. This is not a coordinator role or a chief of staff role in the traditional sense. It is a combined function: half operating system for a high-performing post-sale team, half enablement architect who owns the bridge between Marketing and the people who face customers every day. You will report directly to the VP of Care Transformation and work across every part of the CT organization — CSMs, CTEs, Education, Support — as well as Marketing, Product, Sales, and Biz Ops.

This role exists because CT is scaling faster than its infrastructure. Account health visibility, team operating rhythms, OKR tracking, marketing readiness — all of it needs an owner who can build the system, run it, and improve it. That owner is you.

What You'll Do

• You have 5–8 years in roles that required both operating rigor and content or enablement judgment — strategy & ops at a high-growth B2B company, customer success operations, RevOps, or enablement leadership in healthcare tech.
• You have built something from scratch before — a team function, an information system, an operating cadence — in an environment that didn't hand it to you.
• You are familiar with health system sales cycles and the dynamics of enterprise post-sale relationships.
• You are a strong written communicator, able to translate complex product updates into audience-specific briefs.
• You are operationally literate: comfortable owning a dashboard, budget tracker, planning model, and agenda simultaneously.
• You move work forward through clarity and trust, not positional authority.
• You are low ego and high follow-through.
• You thrive in ambiguity, starting to write the playbook before it exists.

Who You Are

• Run the CT operating system: own the meeting cadence, agenda, decision log, and follow-through.
• Give CT leadership real-time visibility: build and maintain dashboards, trackers, and weekly briefs.
• Own OKRs and improvement initiatives: track progress, surface blockers, and drive quarterly retrospectives.
• Be the bridge between CT and Marketing: build the operating rhythm for information flow.
• Anticipate needs before they become urgent: establish mechanisms for CT to surface upcoming needs.
• Own major moments: coordinate CT's operational contributions to key events.

Pay Transparency

We offer a base compensation range of approximately $175,000–$233,000 per year, exclusive of equity. This intentionally broad range provides flexibility for candidates to tailor their cash and equity mix based on individual preferences.

Life at Ambience

Working at Ambience means opting into a high-ownership, high-trust environment built for people who want to grow fast, operate decisively, and focus on work that matters. This could be the right place for you if you want to:

• Work on mission-critical AI technology that directly improves clinicians’ day-to-day lives.
• Join a “dream team” culture where we hire exceptional people and expect exceptional outcomes.
• Operate with real ownership and accountability in an environment where there are no bystanders.

Benefits

• Comprehensive medical, dental, and vision coverage for you and your dependents.
• 401(k) with a company match of up to 3% of base salary.
• A remote-friendly culture and full equipment provisioning.
• Parental leave to support your family needs.
• Annual company-wide off-sites, team off-sites, and regular team lunches.
• Flexible time off with no annual cap, company-wide holidays, and an annual holiday shutdown.

Company Description

Ambience Healthcare is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other legally protected status.

Ambience is committed to supporting every candidate’s ability to fully participate in our hiring process. If you need any accommodations during your application or interviews, please reach out to our Recruiting team.

Ambience Healthcare has become aware of scams targeting jobseekers with fake jobs. Our emails will always come from @ambiencehealthcare.com.